Senior Director, Operations Jobs

Responsibilities

• Manage continual process improvement by monitoring, refining, and optimizing workflow and processes with the goal of continuously improving overall effectiveness (efficiency, productivity, and quality).
• Manage overall operations and performance of assigned contracts including P&L, quality and compliance with all terms and conditions along with preparing and analyzing regular performance reports.
• Manage all aspects of the customer relationship for assigned contracts ensuring effective and efficient communication along with addressing and resolving customer complaints.
• Maintain up-to-date and accurate knowledge with all applicable statutes, regulations and contractual requirements and ensures the project is in compliance with all and ensures all program/client services are effectively and efficiently delivered.
• Participate in the monitoring of the operational budget related to assigned contracts.
• Maintain primary responsibility for ensuring customer satisfaction, resolving compliance issues, and accountability for profit & loss with assigned contracts and lines of business.

Must have experience in the following areas:

• Experience maintaining up-to-date and accurate knowledge with all applicable statutes, regulations and contractual requirements and ensures the project is in compliance with all and ensures all program/client services are effectively and efficiently delivered.
• Previous experience being accountable for profit & loss and budget ownership, quality and compliance with all terms and conditions along with preparing and analyzing regular performance reports
• Provide leadership and direct supervision to assigned employees, including setting goals, monitoring work performance, coaching and evaluating results to ensure that objectives are met.
• Client Management experience – proven history of managing client relationship ensuring effective and efficient communication, addressing and resolving customer complaints

Preferred experience in the following areas:

• Work collaboratively and effectively with IT to ensure that product and service applications and technologies are optimized for contract compliance, productivity, and quality performance.
• Create an entrepreneurial work environment by involvement in developing and hiring superior talent and instilling a culture of accountability, measurability, and discipline without undue bureaucracy.
• Interpret policies, procedures, and goals of the company for subordinates.
• Manage continual process improvement by monitoring, refining, and optimizing workflow and processes with the goal of continuously improving overall effectiveness (efficiency, productivity, and quality).

Qualifications

• Experience interacting internally and externally with executive level management, requiring negotiation of extremely critical matters.
• Ability to work as a team member, as well as independently
• Bachelor's degree from an accredited college or university required, preferred field of study in Health or Social services field, equivalent experience considered in lieu of degree
• Excellent analytical skills
• Ability to establish and maintain relationships with stakeholder and advocacy groups
• Requires in-depth knowledge of leading and/or working with functional areas and developing business strategies.
• Excellent organizational, interpersonal, written, and verbal communication skills
• 5+ years of Medicaid or other public assistance programmatic and/or eligibility experience preferred
• Proven experience directing and responsible for the activities of one or more functional areas, divisions, product groups or service areas through senior managers who have overall responsibility for the successful operation of those assigned areas.
• Advanced level of proficiency in Microsoft Office – Word, Excel, PowerPoint, Teams
• Ability to successfully execute many complex tasks simultaneously
• 7+ years of large-scale project management experience, with demonstrated ability to timely and efficiently lead projects which deliver high-quality operational and financial performance results
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment