Senior Director, Operations Jobs

Responsibilities
Summary

• Interpret policies, procedures, and goals of the company for subordinates.
• Provide leadership and direct supervision to assigned employees, including setting goals, monitoring work performance, coaching and evaluating results to ensure that objectives are met.
• Manage all aspects of the customer relationship for assigned contracts ensuring effective and efficient communication along with addressing and resolving customer complaints.
• Work collaboratively and effectively with IT to ensure that product and service applications and technologies are optimized for contract compliance, productivity, and quality performance.
• Provide leadership and direct supervision to assigned employees, including setting goals, monitoring work performance, coaching and evaluating results to ensure that objectives are met.
• Participate in the monitoring of the operational budget related to assigned contracts.
• Experience maintain up-to-date and accurate knowledge with all applicable statutes, regulations and contractual requirements and ensures the project is in compliance with all and ensures all program/client services are effectively and efficiently delivered.
• Create an entrepreneurial work environment by involvement in developing and hiring superior talent and instilling a culture of accountability, measurability, and discipline without undue bureaucracy.
• Client Management experience – proven history of managing client relationship ensuring effective and efficient communication, addressing and resolving customer complaints
• Maintain up-to-date and accurate knowledge with all applicable statutes, regulations and contractual requirements and ensures the project is in compliance with all and ensures all program/client services are effectively and efficiently delivered.
• Manage overall operations and performance of assigned contracts including P&L, quality and compliance with all terms and conditions along with preparing and analyzing regular performance reports.
• Previous experience being accountable for profit & loss and budget ownership, quality and compliance with all terms and conditions along with preparing and analyzing regular performance reports
• Maintain primary responsibility for ensuring customer satisfaction, resolving compliance issues, and accountability for profit & loss with assigned contracts and lines of business.
• Manage continual process improvement by monitoring, refining, and optimizing workflow and processes with the goal of continuously improving overall effectiveness (efficiency, productivity, and quality).

Qualifications

• 5+ years of Medicaid or other public assistance programmatic and/or eligibility experience preferred
• Proven experience directing and responsible for the activities of one or more functional areas, divisions, product groups or service areas through senior managers who have overall responsibility for the successful operation of those assigned areas.
• Excellent organizational, interpersonal, written, and verbal communication skills
• Bachelor's degree from an accredited college or university required, preferred field of study in Health or Social services field, equivalent experience considered in lieu of degree
• Advanced level of proficiency in Microsoft Office – Word, Excel, PowerPoint, Teams
• Experience interacting internally and externally with executive level management, requiring negotiation of extremely critical matters.
• 7+ years of large-scale project management experience, with demonstrated ability to timely and efficiently lead projects which deliver high-quality operational and financial performance results
• Ability to establish and maintain relationships with stakeholder and advocacy groups
• Ability to work as a team member, as well as independently
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Requires in-depth knowledge of leading and/or working with functional areas and developing business strategies.
• Ability to successfully execute many complex tasks simultaneously
• Excellent analytical skills

Job Summary
Essential Duties and Responsibilities:

• Create an environment for high workforce engagement.
• Coach, set expectations, conduct performance appraisals and provide career development, succession planning, corrective action and recognition for assigned staff.
• Leverage technology, continuous improvement and transformational change initiatives to optimize business processes.
• Represent the client experience, within an enterprise context, by serving as a key member of Project leadership team.
• Build and execute an operational strategy to deliver a superior client experience while creating capacity for business and people growth, development, continuous improvement, and project compliance with contract operational service level agreements.
• Assist in the development of automated solutions to improve efficiency, productivity and customer satisfaction.
• Communicates and collaborate with management, supervisors and staff to identify challenges and opportunities and to develop creative and innovative solutions for operational excellence.
• Maintain an understanding of and ensure compliance with MAXIMUS policies, project policies and procedures, and state and federal regulations applicable to programs administered by MAXIMUS.
• Provide guidance, direction and development for Operations directors and managers.
• Collaborate and work closely with clients and leadership team on project specific directives/initiatives.
• Build a strong management team and direct assigned staff to ensure the completion of work in a timely and efficient manner.
• Participate with executive management to establish strategic Operations plans, objectives, initiatives, and work plans for the project.
• Responsible for strategic planning and tactical execution for organizational excellence by directing, communicating, organizing, resourcing, monitoring, performance managing and engaging a talented workforce to facilitate the delivery of customer focused, efficient and continuously improving products and services.
• Develop, implement, and administer Operations processes and policies to ensure customer satisfaction, improved efficiency and high productivity.
• Establishes and maintains relationships with representatives of client agencies and stakeholders to promote and develop MAXIMUS services.
• Align objectives, measure results, conduct developmental discussion and complete performance reviews.

Minimum Requirements:

• Consistently works with abstract ideas or situations across functional areas of the business.
• Through assessment of intangible variables, identifies and evaluates fundamental issues, providing strategy and direction for major functional areas.
• Requires in-depth knowledge of the functional area, business strategies, and the company’s goals.
• Directs and controls the activities of one or more functional areas, divisions, product groups or service areas through senior managers who have overall responsibility for the successful operation of those assigned areas.
• Influences policymaking.
• Reports to VP level.
• Interacts internally and externally with executive level management, requiring negotiation of extremely critical matters.

Education And Experience Requirements
#maxcorp
MAXIMUS Introduction
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.
EEO Statement
EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Posted Max
USD $175,000.00/Yr.
Posted Min
USD $95,500.00/Yr.