Regional Director Of Operations - Future Business - Alabama

Job Summary

Working as the Regional Operations Director, you will plan objectives for the region and ensure unit directors are in compliance with corporate, regional, and financial goals. You will be responsible for the overall operation, growth, and profitability of the region.

Key Responsibilities:

• Completes all daily, weekly or monthly reports as outlined in the corporate policy and procedures on a timely basis meeting all prescribed deadline
• Supports the development and implementation of clinical and patient service programs that meet client needs, regulatory agency requirements and meet client, patient and customer satisfaction
• Plans and directs the operation of 9+ assigned accounts in support the Key Performance Indicators
• Develops, recommends and implements policies and procedures of the region to ensure maximum income from existing accounts
• Monitors financial reports of the accounts to ensure budgetary compliance with Regional and Corporate goals
• Resolves client, patient and customer satisfaction or employee related complaints which have been elevated from Directors
• Interfaces with existing clients to maintain client satisfaction and account retention
• Participates in the sales process for the acquisition of new business
• Participates in Patient Visitation rounds with account management team during each site visit, ensures that Company Patient Visitation policies and procedures are followed
• Interfaces with legal and human resources to obtain procedures for various customer and employee related charges
• Projects and practices consistent ownership attributes, which provide a high level of customer service at all points of contact
• Develops common direction for the team. Sets priorities and makes team agenda and strategy clear to all team members
• Develops and motivates an effective management and clinical staff to achieve Regional and Corporate goals and make efficient use of human resources
• Conducts appropriate annual and semi-annual performance evaluations
• Trains, motivates and develops management personnel to achieve high level of morale and efficient use of human resources

Preferred Qualifications:

• Strong track record of driving customer satisfaction
• Excellent written and verbal communication skills
• Bachelor’s degree in Business or Health Care related field, or equivalent degree or equivalent related experience
• Proven ability to manage a team of six or more manager-level team members
• Proven ability to mentor and develop team members
• Minimum of two years’ experience in multi-unit foodservice management, preferably in healthcare or senior living
• Proven ability to work effectively in an unstructured, fast-paced and P&L driven environment
• Experience with multi-unit foodservice management with a combined managed volume of $13 million or greater