Sales Operations Manager Jobs

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About Us
Mercedes-Benz is USA is responsible for the sales, marketing and service of all Mercedes-Benz & Maybach products in the United States. In our people, you will find tremendous commitment to our corporate values. Our products and employees reflect this dedication. We are looking for diverse top-notch individuals to join the Mercedes-Benz Team and uphold these hallmarks.
Job Overview
Serves as a business consultant to MB dealers for variable operations issues by measuring and ensuring achievement of key performance indicators (KPIs). Monitors dealership compliance with MBUSA policies and procedures; drives dealer performance and acts as a bridge between dealer and home office with an increased focus on customer experience.
Collaborates closely with Aftersales Operations and Network Development teams in relevant segments; regularly updates MBUSA home office teams on opportunities and learnings from the field; maintains relationships with dealership management and external vendors.

• Location – California, LA
• Salary Range - $116k-$122k

Responsibilities

• Dealer Development/Training: Achieve market performance targets by coordinating efforts with Sales Performance Managers and the Network development teams; provide/assist with dealer training in line with North Star plan
• MBUSA Training: Complete MBUSA required trainings; Provide training and onboarding guidance for sales team as needed
• Performance management: Visit dealers every month/quarter (based on segment/need) to drive performance uplift
• Process development: Assist Network Development teams to develop business plan for targeted dealer to drive sales revenue
• Operational issue resolution: Assist dealer in solving tactical issues (incl. vehicle allocation, new car launch, inventory-related issues).
• Sales metrics: percentage new program initiatives onboarded with assigned dealers, NV Sales, dealer sales effectiveness score, 5 Start experience, registration effectiveness
• Tactical team collaboration: Onboard tactical team to targeted dealers for performance improvement; ensure tactical team hand-over plan is feasible; sustain improved processes with dealer
• EV metrics: EV sales, sales through digital channel
• Dealer counseling: Counsel dealer to maximize vehicle sales, enhance dealer financial viability, support dealer in executing sales improvement plans

Qualifications
QUALIFICATIONS

• An eye for details
• Digital skills: Sensitive to data, can analyze data to derive action for dealers, experienced at digital retailing and digital customer journey
• Experience with market research sources, data analysis techniques and methodologies from various research tools/organizations
• Bachelor’s Degree with an emphasis in
• Skills
• Comprehensive knowledge of automotive retail processes & procedures and experienced in interaction with retail ownership and management
• Strong communication and presentation skills (verbal as well as written)
• Experience
• MBUSA specialized skills: Proficient in explaining business model to dealers; proficient in EV and ongoing development; proven record at driving MBUSA dealer sales performance
• Ability to act independently and decisively in areas for which a clear process or guidelines do not exist
• Industry capabilities: Passion and knowledge in automobile and automobile end customers; deep understanding of automobile retail
• Willingness to take calculated risks
• Must have10 years of experience
• Strong planning and organizational skills – able to breakdown complexity into digestible and communicable parts
• Education
• Automotive retail education (or equivalent experience) is beneficial

Additional Information

• Ability to understand data science concepts and applications for performance management
• Knowledge/awareness of federal & state Franchise laws a plus
• Proficient knowledge of retail processes and procedures, incl. New/Pre-owned sales, accessories, service & parts.
• Technical - Knowledge of automotive technical information systems and repair/diagnostic procedures. 
• Special knowledge

EEO Statement
Mercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.