Business Operations Manager Jobs

Mountain View - California - United States of America, Seattle - Washington - United States of America
About The Role
Our Seattle, WA office is seeking a Business Operations Manager for a key client in the Pacific Northwest. The ideal candidate will have Business Operations experience within a commercial real estate environment and have experience with vendor management, process improvement and KPI's.
What You’ll Do
Responsible for managing day-to-day Office and Client Services (producer support) activities for defined business lines in the local office and/or multiple offices. Will partner closely with Business Operations (P&L), Human Resources, Digital & Technology, Research, Marketing, and Facilities. In partnership with local senior management, implements strategic vision. Assures implementation of national operational strategies and coordinates efforts to integrate company services for clients, both internally and externally. Will manage and accomplish work through supervisors and employees in local office and/or multiple offices.
With local management and market leader(s) acts as a business partner for efficient and strategic operations of the local office and/or multiple offices through continuous review and improvement of processes; works with leadership to resolve conflicting priorities, sets achievable goals that are linked to the objectives of the organization; handles day-to-day issues as they arise.
Responsible for managing team and activities related to office services operations including office facilities/supplies/equipment, vendor relationship management, special events, philanthropy, sustainability, and business continuity plans for the local office and/or multiple offices. Partners with appropriate Shared Services teams to implement national initiatives related to these areas.
Responsible for managing facilities project(s) to include ongoing maintenance work, transitions, relocations and new construction projects. Works with construction and project management team(s) on project timelines. May assist with facility's needs including maintenance and building access for all lines of business. Acts as liaison between offices and building management.
Responsible for managing a wide range of employment activities including recruitment, selection, on-boarding/new hire orientation, training, performance management and terminations. Partners with Human Resources as appropriate. Provides guidance and advice to supervisors within span of control regarding employee performance.
Responsible for managing operational activities for client services teams to include: motivating and directing personnel, setting performance standards and addressing deficiencies when identified.
Partners with local Marketing Manager and regional/corporate marketing and communications as needed to ensure effective marketing service delivery, business promotion, advertisement and public relations.
Partners with Business Operations to support local and/or multiple offices in accounting and finance activities including payables, revenue transactions, forecasting and budgeting. Partners with division finance and corporate finance as needed. May be responsible for local P&L oversight.
Responsible for the Real Estate and Business licensing processes to ensure full compliance with state and local licensing requirements.
Partners with local D&T resources and assesses technology and associated training needs in conjunction with Corporate D&T to ensure the technology needs of office are met.
Manages and accomplishes work through supervisors and employees in local office and/or multiple offices. Recommends and executes on recruitment, selection, promotion, advancement, corrective action and termination. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop proficiencies. Leads by example and models behaviors that are consistent with the company's values.
What You’ll Need
To perform this job successfully, an individual must be able to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Requires intermediate knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. May conduct basic financial analysis.
• Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results. Responsible for setting department and/or project deadlines. Errors in judgment may cause short-term impact to departments.
• High level of proficiency in Microsoft Office suite and other software.
• Ability to comprehend, analyze, and interpret sophisticated documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.
• Bachelor's degree (BA/BS) required. Minimum of 6 years of related experience including 4 years of management experience; or equivalent combination of education and experience. Prefer experience managing office operations in a customer-focused service firm with multi-location structure. Knowledge of real estate terminology preferred.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to internal and external clients. Ability to effectively present information. Ability to respond effectively to sensitive issues.

Disclaimers

• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the position is $100,000 annually and the maximum salary for the position is $125,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program.
CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at [email protected] or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
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Service line: GWS Segment