Sales Operations Analyst Jobs

ABOUT US

IVX Health is a national provider of infusion and injection therapy for those with complex chronic conditions such as Rheumatoid Arthritis, Crohn's Disease, Multiple Sclerosis, and others. Specializing exclusively in the administration of biologic therapies, IVX Health's unique clinical model ensures personalized, world-class service and clinical excellence for all those we serve so they can continue to live their best lives. IVX offers a different, better approach to caring for our patients and believes it is vital to take the same approach with our employees. We strive to empower our team to succeed while embodying our core values: Be Kind, Do What's Right, Never Settle, Make It Happen, and Enjoy the Ride.

We operate 75+ ambulatory / retail infusion centers across the U.S. (up from 9 in 2019) and are executing an aggressive de novo expansion strategy as we pursue becoming the nation's preferred destination for pharmaceutical care of complex chronic conditions. IVX Health is backed by leading healthcare investors Great Hill Partners, Linden Capital Partners, McKesson Ventures, and Health Velocity Capital and is positioned be the leading player in the $41B market for healthcare practitioner (HCP) administered biologic infusion and injection therapy.

ABOUT THE ROLE

We are seeking an experienced Sales Operations Analyst to join our growing team. This individual will be responsible for managing the day-to-day data operations of the sales team, as well as providing support to the Senior VP of Marketing & Sales Operations. The ideal candidate should be highly analytical, detail-oriented, and have excellent communication and organizational skills.

ESSENTIAL JOB FUNCTIONS

• Collaborate with cross-functional teams (e.g., FP&A, third-party developers) to ensure alignment and support of sales initiatives
• Maintain a growing library of sales education resources, including training videos, how-to’s, and more for CRM, reports and dashboards, etc.
• Help inform integration builds and solution designs between various systems, including ActiveCampaign, Tableau, and other existing tech stack applications, to ensure data accuracy and streamline processes
• Support the sales process and sales motions from prospect identification to account activation, including pipeline management and forecasting
• Develop and implement UI/UX improvements to sales tech stack to improve efficiencies, particularly on field level engagement through mobile apps
• Provide data-driven insights and recommendations to the sales team and senior leadership to support decision-making and improve sales performance
• Identify opportunities to streamline workflows and improve data transparency to provide the sales team with quicker access to data (both in the field and in the office)
• Develop and maintain sales dashboards and reports to improve visibility into sales performance and provide actionable insights to the sales team
• Maintain and optimize the company's CRM system (SugarCRM), ensuring accurate data entry and reporting
• Analyze existing customer data to identify trends and opportunities to grow revenue
• Train and mentor sales team members on best practices and tools to improve their data quality and documentation efficiency

Job Qualifications

REQUIRED SKILLS AND COMPETENCIES

• Consistently positive attitude, with a commitment to ongoing self-development
• Exceptional organizational skills and attention to detail
• Proficiency with other applications in the Microsoft Office Suite® (Word, PowerPoint, Outlook, Teams)
• Excellent listening skills and ability to uncover pain points and identify opportunities
• Ability to collaborate effectively with internal and external employees at all levels
• Master of CRM and Microsoft Excel and familiarity with Marketing Automation
• Proven ability to drive engagement and influence others

REQUIRED EDUCATION & EXPERIENCE

• Bachelor's degree in sales, business, finance, or a related field
• 5+ years of experience in sales operations, preferably in a healthcare or life sciences environment
• Expertise in one or multiple CRM systems (SugarCRM, Salesforce, Hubspot, or similar)

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO STATEMENT

IVX Health is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. IVX Health wants to have the best available people in every job, and we make employment decisions on the basis of business needs, job requirements, individual qualifications, and merit. Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status, or any other legally protected category in accordance with applicable federal, state, or local laws. IVX Health prohibits discrimination, harassment, or retaliation of any kind based on any of these characteristics. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship and all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment.