Retail Operations Manager (La)

True Legacy Homes is a rapidly growing company working to relieve the burden families in life transitions endure during the liquidation of their family property. We help Southern California families sell the contents of their homes through our comprehensive estate sale service, and can assist with downsizing and more. We are expanding from San Diego and Orange County to southern Los Angeles and seeking a motivated Retail Operations Manager to lead our Estate Sales Retail Division. With the aging of the baby boomers, there is a massive opportunity ahead of us. Will you join us?
Job Summary
The Retail Operations Manager is responsible for leading a customer focused, sales driven, profitable and productive estate sales division. The Retail Sales Manager leads by example and abides by True Legacy Homes guiding principles and philosophies. The Retail Operations Manager assures that all estate sales maintain a clean and organized shopping environment and adhere to all operational, merchandise and safety standards. To be successful, the Retail Sales Manager must be able to hold estate sale division team members accountable to following all True Legacy Home policies and procedures.
Salary: $65,000-$69,500 annually. Bonus potential of 10% of salary based on predetermined KPI's.
Schedule: This position will initially require a flexible schedule. Eventually, the position will move to a Monday to Friday schedule. **Must be available to travel to Irvine and San Diego Counties during the initial 12 week training period.
Duties And Responsibilities

• Communicates with Retail Sales Managers on whether an estate sale needs to begin earlier than scheduled.
• With guidance from Human Resources, issues documentation, progressive counseling and coaching, of estate sales team members.
• Conducts weekly (key exchange) estate sale walkthroughs.
• Responsible for the delivery of important training and communications from the corporate office to all estate sale team members.
• Provides excellent customer service skills to customers and team members.
• Serves as a backup to the Assistant Retail Operations Manager: Sale set up, Negotiations, Final Paperwork.
• Responsible for the weekly scheduling of estate sale teams. Uses critical thinking skills to efficiently plan and schedule teams within a geographic area, while managing allocated labor hours.
• Reviews and approves team member timecards in QuickBooks Time.
• Confirms deposits were completed and all required documentation has been uploaded to Dropbox upon completion of estate sale.
• Investigates and resolves customer concerns. If appropriate, consults with COO and/or Human Resources to resolve customer issues.
• Reviews all time punch edit requests and obtains proper justification for timecard correction requests.
• Communicates employee concerns/issues in a timely manner to the COO and/or human resources.
• Reviews weekly estate sale advertisements for accuracy.
• Responsible for communicating and ensuring that all safety policies are strictly adhered to.
• Responsible for accurate revenue accounting, including cash counting and deposits.
• Participates in weekly meetings with the corporate office to review estate sale completion notes, labor hours, and estate sale forecasting.
• Communicates any concerns regarding the estimated labor allocation to the COO.
• Responsible for the timely completion of estate sale division performance reviews.

Requirements

• Ability to function well in a high-paced and at times stressful environment.
• Ability to pass a pre-employment background check.
• Excellent time management skills with a proven ability to meet deadlines.
• Must be able to lead 25 – 30 estate sale team members.
• Excellent organizational skills and attention to detail.
• Must be able to communicate in English clearly and effectively.
• Excellent sales and customer service skills.
• Excellent interpersonal and customer service skills.
• Excellent verbal and written communication skills.
• Must have a valid Driver’s License.
• Must possess a high level of integrity.
• Ability to prioritize tasks and work efficiently.
• Must have successfully completed Estate Sales (*Rippling) training course.

Preferred Education And Experience

• Minimum of two (2) years of retail experience.
• Minimum of one (1) year of supervisory/management experience in a retail environment.
• High school diploma or equivalent.

Physical Requirements

• Must be able to lift, push, pull up to 50 lbs.
• The nature of the position requires frequent travel to and from various locations within the County. Occasionally, travel may be required to neighboring counties.
• Ability to pass a pre-employment physical.
• May on occasion require prolonged periods of sitting, walking, and standing.

Benefits

• Growing company
• Modern management style
• Employer sponsored medical benefits
• Paid holidays
• 401(k) employer match of up to 2%
• Annual bonus potential
• Paid time off
• Company provided vehicle
• 401(k)

EEO Statement
True Legacy Homes provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.