Restore Manager Jobs

Overview

The Racine Habitat ReStore accepts donations and sells home improvement items at a discounted price. The ReStore is owned and operated by Racine Habitat for Humanity. Revenue generated from the ReStore is used to build homes, community, and hope.

After implementing new pricing systems, adding to the staff team, and doubling annual sales, the ReStore is preparing to relocate and expand its hours of operation. Racine Habitat is looking for a new Manager to lead this transition and continue building on recent growth to meet new revenue goals.

The ReStore Manager is responsible for the overall business performance of the store and achieving its sales goals. This person oversees day-to-day operations and leads the staff and volunteer team.

Job Responsibilities

Operational:

• Other duties as assigned by the Executive Director.
• Attend and participate in ReStore-related training opportunities.
• Oversee the effective merchandising of the floor, maximizing available display space and use inventory control and pricing to ensure appropriate turnover of merchandise.
• Establish, implement, and review policies and procedures for the safe, secure, and high-quality performance of all ReStore activities.
• Work with staff to develop marketing and advertising programs to build the store’s visibility in the community.
• Oversee scheduling of all store activities, including staff schedules, volunteer schedules, and other special events.
• Implement strategies to achieve the goals and objectives identified in the Strategic Plan
• Establish and maintain relationships with potential and existing donors, including contractors, suppliers, individuals, businesses, community, and church groups to increase the quality and quantity of merchandise donations.
• Hire and train ReStore staff; establish annual performance goals for each and monitor performance results, formally reporting results at least annually.
• Ensure that all store areas, restrooms, and warehouse are clean and safe.
• Promote donations, drive sales, and achieve revenue percentage goals
• Develop relationships with other area ReStore managers to identify “best practices” and mutually beneficial programs.

Volunteer Management:

• Provide direction and supervision for ReStore volunteers (operations, deconstruction, office/clerical staff, donation pick-up drivers, and counter sales assistant), including Institution Community Work Crew and community service volunteers.
• Train new volunteers and staff to deliver high-quality, consistent customer service experience in the ReStore and ensure issues are professionally resolved and reported on a timely basis.
• Work with affiliate staff to recruit, train and engage volunteers meaningfully.
• Identify “sweat equity” opportunities for partner families.
• Guide and assist volunteers in their work, understanding that each individual has different capabilities.

Finance and Administration:

• Approve and ensure accurate coding and submit payable invoices on a timely basis to the office administrator and accountant.
• Ensure compliance with all financial reporting practices: reconciling daily sales and the daily closing out of all financial transactions.
• Develop and enforce pricing policies and processes for store merchandise. Review and adjust pricing as necessary for changing market conditions.
• Work with the Executive Director to develop and maintain operations within the annual operating budget and recommend capital expenditures.
• Track sales data to determine high to low-volume categories and adjust procurement strategies to meet customer demand.

Reporting and Communication:

• Ensure that Executive Director is regularly informed of progress and challenges.
• Coordinate with Development Director and Construction Manager on in-kind donation requests from area contractors, suppliers, and businesses.
• Create a written monthly report of sales activities, expenses, volunteer hours, and outreach efforts to provide a snapshot of the current state of the ReStore.
• Coordinate weekly and monthly schedules as well as long-term planning for volunteer needs.

Skills and Personal Characteristics:

• Attention to detail and overall quality control.
• Ability to plan, schedule, prioritize, coordinate, delegate, and manage multiple work activities.
• Physical ability to perform tasks, including lifting to 75 pounds and standing for long periods.
• Demonstrated administrative, communication, financial, and leadership skills.
• Excellent written and verbal communication and public relations skills.
• Strong interpersonal skills, dealing well with various people, personalities, and backgrounds.

Education and Experience:

• Experience in supervising and leading employees and volunteers, directing successful teams, and being accountable for meeting objectives.
• Working knowledge of Microsoft Office, including Word, Excel, and email.
• Demonstrated ability in training, managing, leading, and developing people.
• Experience in a retail environment preferred.
• Background check required.
• Bachelor’s degree in a related field or related professional experience preferred.

Schedule: Tuesday to Saturday, 8 am to 4 pm

Hours: 40+ hours a week

Reports to: Executive Director

Salary: $48,000 - $55,000

Benefits:

• Generous PTO, including holidays, personal days, and vacation
• Health, dental, and vision insurance
• Simple IRA Plan with a 3% non-elective contribution

To apply:

Email a cover letter and resume to the Executive Director ([email protected]).