Reservations Coordinator - Remote | Wfh

Are you passionate about travel and customer service? Do you thrive in a dynamic and fast-paced environment? If so, we have an incredible opportunity for you! Join our team as a Reservations Coordinator and be a part of the exciting Travel, Transport, and Logistics industry.
About Us
We are a leading IT services company, connecting skilled professionals like you with amazing career opportunities. With over 20 years of experience, we take pride in creating perfect matches between talent and exceptional companies. Our commitment to fostering a positive and supportive environment ensures that our clients and candidates keep coming back for more.
Role and Responsibilities
Your Day-to-day Activities Will Include
As a Reservations Coordinator, you will play a crucial role in providing top-notch customer service and ensuring smooth reservation processes.
Assisting customers in making reservations by efficiently using our proprietary iHotelier system.
Monitoring the team email inbox to promptly address new reservation requests.
Coordinating with resort staff, call center personnel, and vendors to resolve customer service issues with utmost care and professionalism.
Processing cancellations, modifications, and refunds to ensure customer satisfaction.
Handling incoming calls on our dedicated 800 phone line, offering excellent support to customers and third-party reservation partners.
Managing reservation denials and cancellations with tact, providing appropriate solutions for declined credit card payments.
Collaborating with the team to ensure smooth payment collection processes.
Qualifications
We value individuals who possess a genuine passion for customer service and demonstrate the ability to thrive under pressure. To succeed in this role, you'll need:
A High School Diploma or equivalent.
At least 1 year of call center experience with a strong focus on customer service.
Previous experience in the travel, tourism, or vacation ownership industry is a plus.
Excellent written and oral communication skills.
Strong multitasking abilities and proficiency in using multiple computer systems.
Familiarity with online form filling and navigation.
Moderate proficiency in Microsoft Excel and Microsoft Word.
Bonus points for any previous hospitality experience.
Why Join Us?
Working with us means becoming a part of a supportive and nurturing community where your skills are valued, and your growth is encouraged. You'll have the chance to collaborate with some of the best professionals in the industry and make a real impact on our clients and customers.
If you are thrilled about the idea of making travel dreams come true, while working in a fun and dynamic environment, we want to hear from you! Apply now to embark on this exciting journey with us.
Ready to Apply?
Hit that apply button and let our proprietary system get you in front of a live recruiter in no time! We can't wait to meet you and discover the endless possibilities together.
Employment Type: Full-Time
Salary: $ 50,000.00 Per Year