Research Coordinator, Nigeria Jobs

60 Decibels is a tech-powered impact measurement company that makes it easy to listen to the people who matter most. We've been in business as an independent entity since early 2019, when we spun out of the global Impact Investor Acumen.

We believe that the best way to understand social impact is by talking to the people experiencing that impact. It sounds obvious when you say it, but that is not the typical practice for many impact investors, corporations and foundations working to create social change.

We collect social impact data directly from beneficiaries (customers / employees / suppliers) using our network of 1000+ trained research assistants in 75+ countries. We do it quickly and without the fuss typically associated with measuring social impact. Our research assistants speak directly to customers to understand their lived experience; and our team turns all this data into benchmarked social performance reports, with accompanying insights, to help our clients demonstrate and improve social performance.

By making impact measurement simple, scalable, and comparable, we not only enable organizations to improve their products and services; we also help transform what it means to credibly measure impact, ensuring that the voices of those who matter most are always part of the story.

About the Role : We are looking for a Research Coordinator to join our growing Research Operations team, and manage remote data collection with a global network of Research Assistants and partners to collect high-quality data.

Research Coordinators play a crucial role as the champions of the 60 Decibels data collection machine. They oversee remote, part-time Research Assistants (enumerators) to ensure the timely collection of high-quality data, both qualitative and quantitative. This includes tasks such as onboarding and coaching Research Assistants, supervising data collection throughout projects, establishing a consistent and rigorous data quality assurance process, and acting as a liaison between Research Assistants and the project and operations teams at 60 Decibels. In some cases, they are managing third-party enumerators through the same processes to yield timely and high quality data.

The Research Coordinator will:

• Ensure that data collection systems are properly set up prior to launch and are running smoothly and continuously updated throughout the project (call tracker, survey platform)
• Ensure complete, accurate, clean and consistent data is collected and shared with project teams for analysis and reporting
• Lead day-to-day management of remote Research Assistant teams across different regions
• Conduct weekly detailed reviews of data submitted by Research Assistants to ensure data quality, give feedback to Research Assistants, and ensure all errors are corrected before data collection ends
• Train and supervise Research Assistants on data collection protocols, data quality control procedures, project- or survey-specific instructions, how to best extract and capture detailed, verbatim qualitative responses
• Communicate project updates both in various project channels on Slack, and with Research Assistants reliably and consistently
• Ensure data collection timelines are met through proactive planning and problem-solving as well as management of Research Assistants and third-party partners

About You: First and foremost, you bring compassion and dedication to this work because it matters to you. You take pride in delivering high quality data, no matter the complexity or challenges along the way. You have a bias towards action: you don’t shy away from roadblocks but actively tackle problems in a way that leads to the best outcomes and brings teams together. You are a skilled people manager, have a growth mindset, and know the value of being a part of an effective team. More specifically, you bring:

• Demonstrated ability to work successfully with diverse teams across different regions. Proven success managing field teams is a key ingredient for success in this role.
• Demonstrated comfort using Microsoft Excel is a mandatory requirement for this role, as you will be working extensively with large and complex datasets
• Demonstrated comfort navigating and learning new tools is a must: we use a combination of Qualtrics, Airtable, Slack and other standard Microsoft and G-Suite tools
• Ability to juggle multiple tasks; proven self-starter, proactive problem-solver with strong communication and project management skills
• 3+ years of relevant professional experience; candidates with experience managing data collection, field operations or agent networks strongly preferred
• Strong attention to detail and basic data analysis skills; able to track sample representativeness, identify patterns or inconsistencies in the data, evaluate for completeness and logical flow
• Demonstrated interest in or commitment to tackling global development and social issues.

About our team and our culture: we are a fun and hardworking global team that is full of smart, mission-driven folks who combine an entrepreneurial spirit with a commitment to make a positive change in the world.

We consistently hear from our clients that the best thing about 60 Decibels is the people. To get a feel for our slightly nerdy, not-take-ourselves-too-seriously vibe, check out our monthly newsletter, The Volume.

Compensation: 60 Decibels offers a competitive salary and benefits package and the opportunity to work in a flexible, fun and supportive environment. The salary range will be adjusted according to costs of living in our country offices.

Extra Perks: We have an unlimited leave policy and 12 monthly recharge days, on the first Friday of each month. We are a globally distributed team and we give team members opportunities to cross-pollinate and visit our different offices.

Want to get to know us a little better?

> Sign up to receive The Volume, our monthly collection of things worth reading.

> Visit our website at 60decibels.com.

> Read about our team values here.