Strategic Renewal Manager Jobs

Company Overview

DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people’s lives.

What you'll do

The DocuSign Strategic Renewal Manager (RM) is a high-impact position, responsible for owning and executing a portfolio of renewal contracts in an assigned territory. The ideal RM is an experienced professional with a full understanding of the SaaS contracting space. They will resolve a wide range of issues in creative ways. They are responsible for minimizing financial attrition, locking in favorable terms with our clients, identifying growth and providing insights to the business that improve future outcomes. Renewal Managers are responsible for ensuring maximum financial results for DocuSign while strengthening partnerships with existing customers.

This position is an individual contributor role reporting to the Director, Renewal Management.

Responsibility

• Evaluate your portfolio to prioritize time to render the most favorable outcomes
• Maintain and update a rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies
• Leverage customer data and behavior to assess the health of each renewal
• Collaborate with internal resources such as Account Executives, Customer Success, Pricing, Legal, Revenue Operations and Product Management to develop strategies for upcoming renewals
• Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors
• Own and execute win/win negotiation strategies for a high quantity of renewals that maximize contract value while protecting and enhancing customer trust
• Follow and adhere to best practices for all internal processes including opportunity management, data quality and accuracy, CRM hygiene, quotes and forecasting
• Maximize account growth by playing a role on the account team and help to identify incremental opportunities upon contract renewal, including the appropriate resources
• Achieve financial and strategic revenue, bookings and billings targets

Job Designation

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at DocuSign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within DocuSign. DocuSign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• Bachelor’s degree
• 6+ years of experience within Renewal Management, Account Management or Customer Success

Preferred

• Experience in a quota-carrying sales role with proven achievement
• Strong process management, financial acumen and contractual engineering skills
• Ability to react and adapt to potential rapid shifts in priorities
• Ability to demonstrate a strategic mindset to enable persuasive value conversations with customers at an executive level
• Strong negotiation skills with experience driving contracts to completion on time
• Strong level of urgency, organization and prioritization skills
• Ability to project manage the renewal cycle, pulling in necessary resources as needed
• 10+ years of experience within Renewal Management, Account Management or Customer Success, ideally within SaaS offerings

Wage Transparency

Based on applicable legislation, the below details pay ranges in the following locations:

California: $87,100.00 - $125,125.00 base salary

Illinois and Colorado: $84,700.00 - $116,425.00 base salary

Washington and New York (including NYC metro area): $84,700.00 - $119,725.00 base salary

This role is also eligible for bonus, equity and benefits.

Life at DocuSign

Working here

DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures. If you need such an accommodation, including if you need accommodation to properly utilize our online system, you may contact us at [email protected].

If you experience any technical difficulties or issues during the application process, or with our interview tools, please reach out to us at [email protected] for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.