Cobra Analyst I Jobs

Overview

We are CONNECTING HEALTH AND WEALTH. Come be part of remarkable.

How You Can Make a Difference

With detailed direction and following standard operating procedures, this position is responsible for relaying participant eligibility information to insurance carriers via email, fax or mail following standard operating practices.This position also performs day-to-day data entry tasks and other clerical support tasks to facilitate the capture, transfer and maintenance of accurate and timely data/records.

What You’ll Be Doing

• Assists in resolving issues for clients. This may include performing research on client/participant issues that are moderately complex in nature. This may also entail interacting with customer service and account management teams to resolve eligibility issues.
• In a timely and effective manner, reads source documents and enters data in specific data fields using keyboards or scanners. This may include manually or electronically processing changes in enrollments or other benefits information for new and continuing clients as appropriate.
• On a daily and ongoing basis, receives and responds to telephone, fax or email inquiries from carriers, clients and/or participants regarding status of benefits eligibility and/or account status and activity. Determines eligibility based on client specific rules and data contained in participant records and provides information as appropriate.
• G athers, compiles, sorts and verifies source documents to organize and streamline workflow. Verifies the accuracy of data before entering, following standard operating procedures.
• Conducts work in a manner that is ethical by adhering to Company and department standards and policies and complying with applicable laws and regulations. Reports any suspected unethical, fraudulent, or unlawful acts or practices to the appropriate authorities. Maintains confidentiality of information for which this position is privy.
• Logs and records information about client/participant/carrier interactions by inputting information into Company systems and updating information in a timely and accurate manner.
• Reports eligibility status (active or termination) to carriers on a weekly, monthly, daily or urgent basis for applicable clients.
• Communicates with clients and participants to answer questions or explain information. This may include reviewing files, records and other documents to obtain information for a response to requests regarding a benefit plan or personal participant account status/activity.
• Stores completed documents in the appropriate locations to ensure that information is intuitively and readily accessible by others.
• Compares data with source documents in verification format to detect errors and correct them manually.
• Upon issue resolution, enters or changes data in the system to reflect current and correct information. Additionally, follows up with clients, participants or carriers to relay information and provide resolution within established time frames. Promotes positive client relationships.

What You Will Need To Be Successful

• The ability to work extra hours as necessary during open enrollment periods and for special projects is required.
• Good communications and interpersonal skills are required to interact positively with all levels of the organization and external contacts as described. The ability to remain customer service focused during situations in which customers may be notably frustrated.
• A general understanding and knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other basic office procedures and terminology is required. A basic understanding of computer knowledge, as required for data entry is required.
• Candidates must have a very good attention for details and good organizational skills.
• Candidates should possess good organization skills and have good attention to detail.
• Good knowledge and understanding of flexible spending account (FSA) benefits, health saving accounts, COBRA and commuter benefits is preferred.
• Must have the ability to handle multiple tasks in a timely and effective manner in a fast-paced environment.
• A basic understanding of computer knowledge, as required for data entry, is required. Additionally, candidates should possess a proficient understanding of computer programs and the inherent ability to work with a proprietary administrative system.
• Candidates must be able to demonstrate ownership for issues pertaining to customer service questions, researching and providing solutions rather than escalating problems that can be resolved at the first point of contact.

This is a remote position.

Benefits & Perks

• HSA contribution and match
• Dependent Care FSA match
• Medical, Dental, Vision
• Full-time team members receive a minimum of 18 days of annual PTO and 13 paid holidays per year.
• Gym/Fitness Reimbursement
• Paid Parental Leave
• 401(k) match
• Ongoing Education & Tuition Assistance
• Award Winning Wellness Program

Come be your authentic self

Why work for HealthEquity

HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth . Join us and discover a work experience where the person is valued more than the position. Click here to learn more.

Come be your authentic self

HealthEquity, Inc. is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics. HealthEquity is a drug-free workplace. For more information about our EEO policy, or about HealthEquity’s applicant disability accommodation, drug-free-workplace, background check, and E-Verify policies, please visit our Careers page .

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