Renewal Data Specialist Jobs

Job Title: Renewals Data Specialist

Department: Sales

Reports To: Director, Software Licensing

FLSA Status: Exempt

Summary

Coordinates renewal opportunities with Logicalis Account Executive and Renewals Sales Specialist, assisting in execution of overall strategy and sales plan that meets customer refresh as well as contract renewal needs. Quotes and manages lifecycle of vendor’s hardware and software maintenance renewals and/or actively closes complementary vendor products. Balances multiple responsibilities, develops positive and productive relationships with internal team members and is adaptable with focus on process improvement.

Essential Duties And Responsibilities

• Analyzes account KPIs to determine health of low touch accounts; identifies opportunities for expansion/upgrade.
• Responsible for timely renewal and expansion of assigned Partners; owns process from account review to deal close.
• Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.
• Assists with billing issues as needed.
• Adapts and evolves process and playbooks to maximize renewal and expansion revenue and reduce sales cycle friction.
• Tracks non-renewal, pending, and lost renewals including reasons for cancellation.
• Participates in strategy and planning discussions.
• Develops positive and productive relationship with internal and external clients, working with them throughout the review process.
• Supports and conducts self in a manner consistent with customer service expectations.
• Supports evolving operational processes aimed at improving renewal efficiency, effectiveness, accuracy and insight generated from renewals performance.
• Researches contracts and product entitlements to ensure quotes are relevant, accurate, and support co-terming as appropriate.
• Works cross-functionally with internal teams (finance, legal, sales teams, sales leadership, support, and client success) to facilitate timely deal closure and delivery of client value.
• Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
• Attains quarterly bookings targets and overall renewal and expansion metrics.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience/Technical Requirements/Certifications

Equivalent combination accepted.

Education:

• Associate’s Degree in a related field.

Experience / Technical Requirements

• Successful background in direct and partner sales models.
• Experience with sales measured by quota performance.
• 3 years of experience in inside sales/customer service in IT arena; including familiarity with enterprise technology solutions, services sales and telemarketing.
• Familiarity with contracts and terms of service.
• Proficient use of all Microsoft Office applications and CRM systems.
• Knowledge of support contracts and maintenance renewals.
• Government (SLED/EDU) experience.

Certifications

• Vendor specific certifications.

Other Skills And Abilities

• Excellent communication skills – oral and written presentation abilities.
• Mission driven team player with empathetic approach who takes ownership for delivery of customer value and satisfaction.
• Coachable; creative problem solver; detail oriented.
• Strong desire and willingness to learn.
• Organized, adaptable, self-motivated team player with ability to balance and prioritize multiple responsibilities in fast paced, everchanging ecosystem.
• Ability to follow through with tasks/projects/troubleshooting with minimal supervision.
• Self-starter with excellent organizational, administrative and interpersonal skills.
• Highly analytical and intellectually curious with strong understanding of SaaS usage metrics or Contract Renewal strategies for selected partners.
• Ability to collaborate and work in team environment.

Physical Demands

The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is required to either be sitting, standing, or in a similar posture as well as talk, see, hear, and use hands and arms. The employee may occasionally be required to move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may also occasionally lift and/or move up to 10 pounds.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.