Remote - Senior Analyst, Workforce Management

About Us
One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.
In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.
The Opportunity
We're on a mission to transform healthcare and help people lead healthier, happier lives. As we continue to grow our organization and expand into many new markets, we are working to build out our national workforce planning command center. As a Senior Analyst, Workforce Management, you will be responsible for creating operational forecast and capacity planning models for clinical, virtual, and call center business segments. Reporting to the Director, Workforce Management, you will support One Medical's strategic growth and scalability-focused objectives, keeping the patient experience at the forefront of mind.
With a passion for problem solving, you bring demonstrated experience analyzing data and processes to identify staffing challenges and solutions. Tech-savvy, you bring knowledge of workforce management software and the ability to optimize dashboards and reports that will help us to improve operational workflows. If you are excited about the prospect of contributing to a world class Operations Workforce Program, and thrive in fast-moving environments where change management and evolution is the norm, we would love to hear from you!
What You'll Work On

• Prioritization of changing workload and reporting needs in the forecast area and manage execution of forecast group structural changes, enhancements, and maximize operational productivity.
• Responds to business unit inquiries, coordinates forecast reporting among appropriate departments, and coordinates responses to internal/external requests.
• Report on variances and generate ad hoc reports as needed
• Will serve as a strategic liaison for key forecast initiatives between divisions and manage special projects.
• Develops and maintains historical data (e.g. absenteeism, attrition, demand volume, productivity, service level performance, and staffing adherence etc...)
• Apply statistical knowledge to understand and assess business processes, evaluate risk controls, and provide creative and innovative solutions to business units.

What You'll Need

• 5 + years in workforce planning or equivalent field, and previous experience with data analysis and trending, including long range demand forecasting is required
• Experience providing clear, concise, ongoing communications to the organization regarding staffing and ability to communicate analysis and recommendations effectively with business owners
• Familiarity with Workforce Management technology and software, and strong knowledge of WFM solutions is required (NICE/IEX preferred)
• Strong mathematical, analytical, and organization skills with investigating and problem solving skills
• Demonstrated ability to track, report variances, and analyze historical data to create accurate forecasting
• Demonstrated reporting skills; including Google Suite and/or MS Excel, MS Access, MS Word and/or SQL to access, combine and analyze multiple data sources preferred (strong comfort level with formatting, formulas, graphs, pivot tables, etc.)

Benefits Designed To Aid Your Health And Wellness
Taking care of you today

• Pre-Tax commuter benefits
• Free One Medical memberships for yourself, your friends and family
• Competitive Medical, Dental and Vision plans
• Paid sabbatical after 5 and 10 years
• Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues
• PTO cash outs - Option to cash out up to 40 accrued hours per year

Protecting your future for you and your family

• Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
• Company paid maternity and paternity leave
• Credit towards emergency childcare
• 401K match
• Opportunity to participate in company equity programs
• Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance

This is a full-time remote role based anywhere in the United States.
One Medical
is committed to fair and equitable compensation practices.
The base salary range for this role is $76,800 to $134,000. However, actual compensation packages are based on several factors that are unique to each candidate. These factors include, but are not limited to, job related knowledge and skill set, depth of experience, certifications and/or degrees, and specific work location.
The total compensation package for certain roles may also include additional components such as a sign-on bonus, annual performance bonus, equity grants in the form of RSUs, medical and other benefits and/or other applicable incentive compensation plans. For more information, please visit https://www.onemedical.com/careers/
One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.
One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster (English/Spanish) and Right to Work Poster (English/Spanish) for additional information.