Manager, Workforce Management (Remote)

Job Summary

The Workforce Management team at Harbor Freight Tools is responsible for delivering best-in-class labor planning and scheduling operations supporting over 20,000 associates across 1400+ stores. At Harbor Freight, we view talent as our most important asset, store payroll as our most important investment, and our scheduling practices as one of our competitive advantages. Harbor Freight Tools leverages an activity-based labor model and automated labor scheduling system to ensure that all store workload is accounted for and funded appropriately to stores to enable our teams to provide the best experience for our customers and associates.

The Manager of Workforce Management will report to the Director of Labor & Scheduling. This new role will oversee daily labor planning and scheduling operations while also focusing on continuous improvement of our system and processes, leading on the cutting edge of the industry standard for solving complex problems and driving solutions that enable highly effective schedules. This role will have direct reports (Workforce Management System Analyst and Workforce Management, Sr. Analyst) and will work with high levels of collaboration to support cross-functional stakeholders and senior leadership. The ideal candidate for this role is passionate about retail labor planning and scheduling, able to understand the technical details of our labor scheduling system, and operates with a servant mentality for our field leadership and store associates.

Essential Duties and Responsibilities

• Travel – up to 20 %
• Responsible for workforce management support and communication, including creating and maintaining all user documentation (SOP’s, guides and tools), training materials and store facing communications Partner cross-functionally with Communications, Retail Operations, and Technology teams to ensure a seamless integration of existing processes and new initiatives into the store associate experience.
• Oversee daily operations for labor management and scheduling, supporting issue resolution and escalation management, ensuring the highest level of service to our field teams and accurate visibility to current and forecasted selling costs.
• Decision Making – Drafts policy documents and resolves problems, Provides data for decision, support, Negotiates on behalf of management, Provides consultation or expert advice, Participates in planning business objectives, Represents the company in handling complaints, disputes or resolving grievances
• Lead, coach, and develop direct reports and other team members.
• Scope out and oversee engagements with external consulting groups to refresh labor standards and identify new opportunities to optimize cost and return on investment.
• Additional Duties as assigned by management
• Manage multiple concurrent and cross-functional technology and process improvement projects, including new system releases/updates, from discovery through deployment.
• Identify and prioritize opportunities to improve schedule quality and optimize labor investments, developing and maintaining multi-year roadmaps for labor and scheduling projects.
• Regular Attendance is required
• Ensure project success through establishing well thought through timelines and dependencies while managing issues and creating solutions that minimize risks to scope, schedules, resources, and cost.
• Staff supervision and Development – Yes

Requirements – Education and Experience

• Dealing with Ambiguity: able to drive for results while managing changes in priorities/scope. Can quickly adapt to evolving business needs.
• Managing and Measuring Work: establishes clear objectives and measures for self and others. Monitors and reports on progress and results. Sets benchmarks and ensures accountability.
• Business Acumen: knowledgeable in current and possible future policies, practices, trends, technology and information regarding retail data, analytics and business intelligence. Understands the purpose and stakeholders of Harbor Freight practices, policies, procedures and systems.
• Presentation Skills: translates complex data analysis into actionable, understandable material for diverse audiences in all formats, including formal presentations to large and/or senior teams, as well as informal one-on-one updates
• Analytical Ability: able to evaluate and manipulate large, complex data sets and identify critical information. Able to extrapolate information into predicted results based a combination of rigorous logic and intuitive understanding of operational principles.
• Learning on the Fly: Learns quickly when facing new problems. Relentless and versatile in the pursuit of creative solutions. Quickly grasps the essence and underlying structure of problems.
• Experience and expertise with Workforce Management platform for mid to large retailer

Preferred

• Experience with labor standard management platforms such as LaborPro or StandardsPro a plus.
• Experience and expertise with Kronos Workforce Management platform

Physical Requirements

General office environment requiring ability to:

• stand, walk, sit for extended periods of time

• speak and listen to others in person and over the phone

• use keyboard and read from computer screen and reports

• lift up to 15 lbs.

The anticipated salary range for this position is $116,900 – $175,300 depending on location, knowledge, skills, education and experience. This position is also eligible for an annual discretionary bonus. In addition, we offer comprehensive and competitive benefits to Associates (and their families) such as medical, dental, vision, life insurance, short-term and long-term disability. Eligible Associates are able to enroll in our company’s 401k plan. Associates will accrue paid time off up to 236 hours per year (inclusive of PTO, floating holidays, and paid holidays). Paid sick time up to 80 hours per year unless otherwise required by law.

About Harbor Freight Tools

We're a 46 year-old, $7 billion national tool retailer with the energy, enthusiasm, and growth potential of a start-up. We have over 1,400 stores in 48 states across the country and are opening several new locations every week. We offer our customers more than 7,000 tools and accessories, from hand tools and generators to air and power tools, from shop equipment to automotive tools. We provide our customers with the right tool for the right job at the right price, always delivering quality and value.