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Workforce Management Scheduling Analyst Jobs

Workforce Scheduling Analyst (Remote)
By Kaiser Permanente At Corona, CA, United States
Two (2) years experience in Contact Center Workforce Management position (WFM analyst, scheduler, etc.) preferred.
Provides training to Customer Service Reps./Management on WFM software, procedures, and statistical data.
Must be able to work in a Labor/Management Partnership environment.
Minimum two (2) years of call center experience or two (2) years data analysis experience required.
Associates degree in related field, OR two (2) years of experience in a directly related field.
High School Diploma or General Education Development (GED) required.
Workforce Management - Scheduling Specialist
By Square At San Francisco, CA, United States
Associates degree or an equivalent combination of education and experience
2 years of WFM experience specializing in scheduling and intraday optimization
Experience with WFM tools, preferably with NICE, that is nearly expert level
Strategic planning, problem solving, analytical skills and the ability to balance multiple tasks simultaneously
Integrity and strong customer service skills
Working knowledge or interest in learning SQL, Looker, Hyperion or other BI and modeling tools
Sr. Workforce Analyst, Workforce Management - Remote
By SS&C At , Kansas City
Assist with implementation and management of reporting efforts including creating dashboards, manager reporting suites and ad hoc analysis.
Analyze and report on the necessary KPIs related to Workforce Management
Flexibility: Remote or Hybrid Work Model with a Business Casual Dress Code, including jeans if you work in an office setting
Your Future: 401k Matching Program 100% up to the first 6 % you contribute, Professional Development Reimbursement, Education Assistance
Effectively build reporting and interpret historical data that is used to feed into the creation of accurate staffing requirements
Advanced experience with reporting tools along with the demonstrated ability to be accountable for data accuracy
Sr. Business Analyst, Workforce Management
By Rover At , Remote $90,654 - $116,830 a year
Hands-on experience working with workforce management (e.g., Calabrio) or customer service tools (e.g., Zendesk and Talkdesk)
You can reasonably prioritize projects based on return on investment and own the end-to-end project management for our WFM deliverables
Develop & maintain long-term forecasting models with reasonable level of accuracy and working in partnership with Finance and Accounting team
You have at least 4 years experience working cross-functionally with complex datasets in an WFM environment to support organizational decision making
You have a college degree in a quantitative or technical field (e.g., math, statistics, business, finance, accounting)
Masters degree in a quantitative field OR on the job experience with applied statistics.
Workforce Management Scheduling Analyst
By Procore Technologies At , Carpinteria $71,200 - $97,900 a year
Bachelor’s degree in a business-related field or equivalent combination of education and related experience
Workforce Management (WFM) Scheduling Analyst
Manage non-productive time request process, ensure activities are planned without impacting SLAs
3+ years of contact center scheduling experience
Experience with WFM software (e.g., Aspect, IEX, Genesys, etc.)
Excellent analytical, communication, and organizational skills
Scheduling Manager - Retail Call Center Workforce Management
By CVS Health At , $60,300 - $130,000 a year
5+ years of workforce management experience
3+ years of experience in scheduling and capacity planning within a multi-channel organization
3+ years of experience working with WFM industry standard software (Verint, IEX, etc.)
3+ years of experience developing long term Internal and Vendor staffing plans while ensuring cost metrics are in line with expectations
Experience in complex routing strategies within inbound and outbound contact centers
Data visualization development experience (Ex: Tableau or Power BI)
Forecast Analyst - Retail Call Center Workforce Management
By CVS Health At , Cumberland $40,600 - $83,400 a year
2+ years of Workforce Management experience
2+ years of experience in forecast and predictive modelling within a multi-channel organization
2+ years of experience steering business unit level analysis and dissemination of information to all levels of leadership.
Data visualization development experience (Ex: Tableau or Power BI)
Demonstrated experience with Correlation Analysis
Partner with contact center Vendors related to monthly lock process that facilitates partnership and collaboration between our internal and vendor objectives.
Manager, Workforce Scheduling Jobs
By Radial, Inc. At , Remote
Some knowledge in operations including experience with sites orchestrating end to end flow while delivering on productivity targets
Adjust intraday/intraweek workforce requirements based on dynamic business volumes
Manage large data sets to deliver financial and operational results
Strong people leader with proven skills in influence without authority and process development
Sense of urgency and hands-on problem-solving skills to immediately identify and implement course corrections
Strong communication and presentation skills
Workforce Management Analyst 2 Jobs
By Primerica At , Duluth, 30099 $65,000 - $75,000 a year
Minimum of 5 years of experience in performing WFO functions (specifically real-time management) in a customer contact center environment required
Required Knowledge, Skills and Abilities
Provide real-time monitoring via available tools (Verint) and workforce management techniques to make intra-day adjustments
Own the scheduling functionality of the Workforce Management system including all inputs and outputs to support operations
Accurate and efficient with very good organizational skills and ability to manage and prioritize tasks simultaneously
Manage projects of varying degrees of complexity and/or visibility (IE: New WFM tool and roll out)
Applications Analyst - Workforce Management
By The University of Vermont Medical Center At , South Burlington $30.81 - $46.22 an hour

3 or more years' experience working with Workforce Management applications, or equivalent.

Bachelor's degree in computer science or comparable degree, or an equivalent combination of education and work experience.

Workforce Management (Wfm) Analyst - (Vcs)
By Morgan Stanley At , Temple Terrace, Fl
1-2 years of workforce management experience in a multi-channel call center environment and/or data analyst role
Workforce Management (WFM) Analyst - (VCS)
Intermediate knowledge of call center forecasting and workforce capacity planning
Experience and ability to learn new software applications
Skills in complex problem solving, judgment, critical thinking and decision-making
Advanced working-knowledge of Microsoft Office suite, including Outlook, Excel, Access and PowerPoint
Data Analyst | Workforce Management
By Krispy Kreme At Charlotte Metro, United States
Excellent organizational and time management skills. Effectively manages multiple priorities, projects, and workflow.
Perform basic math, understanding finances and cost management.
Full understanding of and ability to create/manage labor forecasting, capacity planning, supply planning, scheduling and real time management processes and tools.
Actively and consistently support all efforts to simplify and enhance the customer and user experience as it relates to LMS.
Performs other duties and responsibilities as assigned by leadership.
This position closely and efficiently works with business partners across the HR, IT and finance organizations.
Workforce Management Scheduling Analyst
By Cash App At Atlanta, GA, United States
Experience: 2+ years working as a Scheduling Analyst or Real Time Management Analyst in a multi-skill, multi-channel contact center
Maintain Advocate schedule data in Workforce Management Software
Partner with Learning & Development team to deliver Workforce Management policy and process training to new hire onboarding classes
School: 4-year college degree with a major in an analytical or technical field or equivalent combination of education and experience preferred
Partner with short-Term Forecasting team to align staffing requirements with schedules
Manage non-productive time request process, ensuring activities are planned with minimal impact to service level/advocate response time
Workforce Management - Real Time Analyst
By Expedia Group At Springfield, MO, United States
Experience using automated call distribution & call management software preferred (Avaya CMS or similar).
Demonstrated ability to ensure timely task management and delivery.
Workforce Management - Real Time Analyst
Excellent verbal and written communication skills.
Basic Microsoft Office skills (Excel, Word, PowerPoint).
Monitor real time performance of KPI’s for all workgroups and sites/ Vendors to ensure goals are achieved
Remote - Senior Workforce Management Analyst, Scheduling & Realtime
By One Medical At United States
Assist in real time management of agent schedules, skilling, and adherence as necessary
Familiarity with Workforce Management technology and software, and knowledge of WFM solutions (NICE/IEX preferred)
Real-time queue management and associated staffing implications.
Demonstrated experience managing schedules and skilling in a multi-skill environment
Understanding of workforce systems data management and reporting with the ability to report performance metrics
Create new schedule models based on forecast requirements
Sr. Business Analyst, Workforce Management
By Rover.com At United States
Hands-on experience working with workforce management (e.g., Calabrio) or customer service tools (e.g., Zendesk and Talkdesk)
You can reasonably prioritize projects based on return on investment and own the end-to-end project management for our WFM deliverables
Develop & maintain long-term forecasting models with reasonable level of accuracy and working in partnership with Finance and Accounting team
You have at least 4 years experience working cross-functionally with complex datasets in an WFM environment to support organizational decision making
You have a college degree in a quantitative or technical field (e.g., math, statistics, business, finance, accounting)
Masters degree in a quantitative field OR on the job experience with applied statistics
Remote - Senior Analyst, Workforce Management
By One Medical At United States
Familiarity with Workforce Management technology and software, and strong knowledge of WFM solutions is required (NICE/IEX preferred)
Will serve as a strategic liaison for key forecast initiatives between divisions and manage special projects.
Apply statistical knowledge to understand and assess business processes, evaluate risk controls, and provide creative and innovative solutions to business units.
Strong mathematical, analytical, and organization skills with investigating and problem solving skills
Responds to business unit inquiries, coordinates forecast reporting among appropriate departments, and coordinates responses to internal/external requests.
Report on variances and generate ad hoc reports as needed
Workforce Management Analyst (Remote)
By Acentra Health At Pittsburgh, PA, United States
Knowledge and experience in Workforce Management
Are you an experienced Workforce Management Analyst looking for a new challenge?
3+ years’ experience with contact center workforce management programs a plus
Do you value care management and quality improvement?
Identifies and researches service level risks for problem resolution and management notification.
Coordination with vendor workforce management to balance contact volumes and staffing needs.
Workforce Management Analyst Jobs
By Motion Recruitment At United States
Experience in HR, background screening, law, compliance, and /or document management
HR, background screening, law, compliance, and /or document management
**This is a 9-month W2 contract with benefits & paid holidays**
Ensures the timely and accurate processing, review, analysis, and consideration of background check results
Work closely with recruiting coordinators and recruiters on the background check process and specific issues
Create background check status reports and conduct weekly audits
Workforce Management Analyst Jobs
By PeopleMakeUS At Mountain View, CA, United States
Experience in HR, background screening, law, compliance, and /or document management preferred
1-3 years experience in human resources with emphasis on staffing preferred
Demonstrated ability to use good judgment and tact in dealing with confidential issues with complete discretion
Excellent ability to effectively communicate in writing and verbally
Ability to multi-task in a fast-paced environment
Comfortable interacting with various levels of customers and managing expectations