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Workforce Management Planner Jobs

Workforce Management - Scheduling Specialist
By Square At San Francisco, CA, United States
Associates degree or an equivalent combination of education and experience
2 years of WFM experience specializing in scheduling and intraday optimization
Experience with WFM tools, preferably with NICE, that is nearly expert level
Strategic planning, problem solving, analytical skills and the ability to balance multiple tasks simultaneously
Integrity and strong customer service skills
Working knowledge or interest in learning SQL, Looker, Hyperion or other BI and modeling tools
Planner/Scheduler (Work Management)
By Entergy At The Woodlands, TX, United States
Minimum Knowledge, Skills And Abilities Required Of The Position
Coordinates and leads weekly scheduling conferences with local management personnel. Adjusts schedules and work plans as necessary based on stakeholder feedback.
Manages the exceptions associated with the schedule that Click generates.
Manages work order hand-off in cases requiring design engineering.
This position can be filled as a Planner/Scheduler I or II depending upon the candidate's experience/background
Minimum education required of the position
Workforce Management Specialist Jobs
By iRhythm Technologies, Inc. At Greater Orlando, United States
Minimum of 3 years of workforce management experience
Workforce Management Software experience mandatory (NICE IEX/CX)
Assist with training of staff on Workforce Management policies and procedures
Build and maintains NICE Workforce Management System
Work closely with Customer Care Training organization to ensure properly skilled individuals are available to support the business needs
Maintain a current and accurate agent skill set inventory
Program Manager (Contingent Workforce Management)
By Maxonic At California, United States
1) Develop documentation for country profiles that provide guidance on how to requisition contingent/temporary labor.
3) Document current state processes for systems such as SmartRecruiters, Coupa, SAP Fieldglass and more.
A background/familiarity with contingent workforce programs and recruiting would be a plus but not required.
Manager Of Workforce Management
By The Christian Broadcasting Network At , Charleston, 29412
BA/BS in a Business or Mathematics or equivalent work-related experience.
Minimum 3 years leadership experience preferably within a contact center environment.
Ability to lead and manage a team to accomplish both analytical and internal service goals.
Strong interpersonal and communication skills with the ability to communicate details, broad concepts, technical and process matters.
Experience with contact center operations. Preferably, experience utilizing complex call center software applications to achieve business objectives.
Ability to establish effective working relationships with individuals from diverse backgrounds and abilities.
Manager, Workforce Management (Remote)
By Harbor Freight Tools At United States
Experience and expertise with Workforce Management platform for mid to large retailer
Experience and expertise with Kronos Workforce Management platform
Experience with labor standard management platforms such as LaborPro or StandardsPro a plus.
Requirements – Education and Experience
Additional Duties as assigned by management
Manage multiple concurrent and cross-functional technology and process improvement projects, including new system releases/updates, from discovery through deployment.
Workforce Management Coordinator Jobs
By EquiTrust Life Insurance Company At , West Des Moines, 50266
Self-starting, self-motivator with strong time management skills.
Minimum of 2 years of contact center workforce management experience required
Workforce management software experience required
Collaborates with the Customer Experience team for staff scheduling needs.
Willingly takes on additional responsibilities as requested to accomplish department and Company objectives.
Must have strong mathematical, analytical, organizational, and problem-solving skills and attention to detail.
Workforce Management Specialist - Mandalay Bay
By MGM Resorts International At , Las Vegas, 89119
Subject matter expert on Workforce Management software and processes; track, monitor, and communicate all system issues and downtime.
Determine the balance between optimum scheduling, service expectations, and current legal/legislative requirements.
Two years of related experience.
Bachelor’s Degree or work experience in a related field
Previous experience utilizing Virtual Roster and Kronos software.
Create scheduling solutions for departments that account for current business demands as well as exceptions.
Sr. Workforce Analyst, Workforce Management - Remote
By SS&C At , Kansas City
Assist with implementation and management of reporting efforts including creating dashboards, manager reporting suites and ad hoc analysis.
Analyze and report on the necessary KPIs related to Workforce Management
Flexibility: Remote or Hybrid Work Model with a Business Casual Dress Code, including jeans if you work in an office setting
Your Future: 401k Matching Program 100% up to the first 6 % you contribute, Professional Development Reimbursement, Education Assistance
Effectively build reporting and interpret historical data that is used to feed into the creation of accurate staffing requirements
Advanced experience with reporting tools along with the demonstrated ability to be accountable for data accuracy
Workforce Management Specialist Ii
By University Hospital, Newark NJ At , Newark, 07103
Three (3) years of general clerical experience, including clinical or data entry, required.
Experience with staffing, scheduling, or payroll processing preferred.
Experience in a hospital or medical environment preferred.
Must be computer literate. Excellent interpersonal and communication skills a must. Position requires weekend rotation.
Pmo Solutions Manager - Workforce Management / Ukg Dimensions Implementation
By PepsiCo At , Chicago $125,000 - $145,000 a year
6+ years of experience in project management, especially large projects with established firms
Support and contribute to development and enhancement of internal PepsiCo project management standards and processes
Location, confirmed job-related skills and experience will be considered in setting actual starting salary
Manage program risks and issues (tracking, follow ups, communications, escalations)
Experience in Agile teams preferred
Experience with tools such as UKG Workforce Central, UKG Dimensions, and/or SAP-HCM is a plus
Specialist - Workforce Management
By The Venetian Las Vegas At , Las Vegas, 89109
Manage Team Member phone line for call outs and replacements per requirements and promptly sends notification to each department.
Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
Assist in the maintenance of Virtual Roster Employee Profiles, i.e., skills, work rules, seniority, roles, etc.
Must be able to obtain and maintain any other certification or license, as required by law or policy.
Must have intermediate computer skills in Word, Outlook, Excel, and PowerPoint.
1 - 2 years of scheduling experience with a hotel/resort.
Mission Support Specialist (Workforce Management)
By US Customs and Border Protection At , Marfa $82,830 - $107,680 a year
Projecting future expenses and new requirements to complete annual budget submission.
Skill in organizing, developing, and presenting written materials on complex issues to encourage understanding and acceptance of findings and recommendations.
Skill in gathering and analyzing information
Skill in utilizing standard computer programs (e.g., Microsoft Office Suite)
You will be evaluated for this job based on how well you meet the qualifications above.
Providing advice involving workforce issues to senior leaders, supervisors, and nonsupervisory staff.
Workforce Management Specialist Jobs
By Toyota At , Plano, 75024
Strong organizational and stakeholder management skills.
Strong verbal, written, and analytical skills.
Experience with Workforce Database tools (i.e. Calabrio, TotalView/IEX, Verint, Aspect).
Experience with Automatic Call Distributor/Interactive Voice Response call routing and Avaya/Genesys/NICE CXOne/Amazon Connect Call Dashboards phone reporting.
Speak with your recruiter and hiring manager to learn more about our hybrid work program.
A work environment built on teamwork, flexibility, and respect.
Temporary Workforce Management Scheduler-Remote
By TTEC At , Englewood $25 - $30 an hour
Bring your time management and organizational skills to manage multiple, complex, on-going tasks
6 months or more data analysis experience
Ask us about our paid time off (PTO) and wellness and healthcare benefits
Analyze and compare past staffing and revenue reports to prepare daily, weekly, and monthly reports and make recommendations for upcoming months.
Forecast and recommend staffing headcounts on a long-term basis
Uphold and ensure customer data is strictly confidential and respected
Workforce Management Analyst 2 Jobs
By Primerica At , Duluth, 30099 $65,000 - $75,000 a year
Minimum of 5 years of experience in performing WFO functions (specifically real-time management) in a customer contact center environment required
Required Knowledge, Skills and Abilities
Provide real-time monitoring via available tools (Verint) and workforce management techniques to make intra-day adjustments
Own the scheduling functionality of the Workforce Management system including all inputs and outputs to support operations
Accurate and efficient with very good organizational skills and ability to manage and prioritize tasks simultaneously
Manage projects of varying degrees of complexity and/or visibility (IE: New WFM tool and roll out)
Workforce Management Forecaster Jobs
By Uline At , Kenosha, 53144 $93,000 a year
2+ years of forecasting experience. Experience with workforce management (WFM) scheduling software preferred.
Effectively communicate data trends and expected outcomes to leadership, including senior management.
3+ years of Excel experience with strong knowledge of formula definitions.
Strong analytical, communication and problem-solving skills.
Tuition Assistance Program that covers professional continuing education.
Develop and maintain forecasts for several lines of business through use of weighted averages, indexing, seasonality and trend analysis.
Applications Analyst - Workforce Management
By The University of Vermont Medical Center At , South Burlington $30.81 - $46.22 an hour

3 or more years' experience working with Workforce Management applications, or equivalent.

Bachelor's degree in computer science or comparable degree, or an equivalent combination of education and work experience.

Temporary Workforce Management Real Time Specialist-Remote
By TTEC At , Englewood, Co $25 - $30 an hour
Bring your time management and organizational skills to manage multiple, complex, on-going tasks
Temporary Workforce Management Real Time Specialist-Remote
Use your knowledge and understanding of client needs to analyze and prepare staffing reports with new information
6 months or more data analysis experience
Ask us about our paid time off (PTO) and wellness and healthcare benefits
Visit www.mybenefits.ttec.com for more information.
Workforce Management Program Manager - Usds
By TikTok At , Los Angeles, Ca $79,800 - $188,522 a year
2+ years managing global teams and 5+ years of management experience in Customer Service management role.
Define success metric and manage team KPIs by coaching and providing guidance to ensure metrics and quality targets are achieved.
BA/BS degree or equivalent practical experience.
Experience building, managing and influencing relationships with senior stakeholders, using data to generate insights and solving complex problems.
Experience in eCommerce or marketplace platform is a plus.
Build and ensure a high performing customer service team that will deliver operational excellence to our end users.

Are you looking for a challenging and rewarding role in Workforce Management? We are looking for a Planner to join our team and help us manage our workforce. You will be responsible for developing and implementing strategies to ensure our workforce is optimally utilized and our operations are running smoothly. If you have a passion for problem-solving and a knack for organization, this could be the perfect job for you!

Overview Workforce Management Planner is a professional who is responsible for creating and managing a workforce plan that meets the needs of the organization. The planner is responsible for analyzing the current workforce, forecasting future needs, and developing strategies to ensure that the organization has the right number of employees with the right skills and qualifications to meet its goals. Detailed Job Description The Workforce Management Planner is responsible for developing and managing a workforce plan that meets the needs of the organization. This includes analyzing the current workforce, forecasting future needs, and developing strategies to ensure that the organization has the right number of employees with the right skills and qualifications to meet its goals. The planner will also be responsible for developing and implementing policies and procedures related to workforce planning, such as recruitment, selection, training, and development. Job Skills Required
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Knowledge of human resources management principles and practices
• Knowledge of labor laws and regulations
• Proficiency in Microsoft Office Suite
Job Qualifications
• Bachelor’s degree in Human Resources, Business Administration, or related field
• At least 3 years of experience in workforce planning or related field
• Professional certification in Human Resources Management (PHR/SPHR) is preferred
Job Knowledge
• Knowledge of human resources management principles and practices
• Knowledge of labor laws and regulations
• Knowledge of workforce planning processes and techniques
• Knowledge of recruitment, selection, training, and development processes
Job Experience
• At least 3 years of experience in workforce planning or related field
• Experience in developing and implementing workforce planning policies and procedures
• Experience in analyzing data and making recommendations
Job Responsibilities
• Analyze current workforce and forecast future needs
• Develop strategies to ensure the organization has the right number of employees with the right skills and qualifications
• Develop and implement policies and procedures related to workforce planning
• Monitor and evaluate workforce planning processes
• Develop and implement training and development programs
• Prepare reports and presentations on workforce planning activities