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Workforce Management Analyst Jobs

Workforce Analyst Jobs
By Russell Tobin At United States
4+ years of experience within workforce management, workforce analysis, or similar
Proven experience as a Workforce Analyst or similar role, with a focus on timekeeping systems and hourly workforce management.
Process Improvement: Identify opportunities for streamlining and automating workforce management processes to increase efficiency and reduce errors.
Strong proficiency in Workday timekeeping and workforce management systems.'
Training and Support: Provide training and support to managers and employees on timekeeping systems and best practices.
Direct experience with Workday Workforce scheduling
Sr. Workforce Analyst, Workforce Management - Remote
By SS&C At , Kansas City
Assist with implementation and management of reporting efforts including creating dashboards, manager reporting suites and ad hoc analysis.
Analyze and report on the necessary KPIs related to Workforce Management
Flexibility: Remote or Hybrid Work Model with a Business Casual Dress Code, including jeans if you work in an office setting
Your Future: 401k Matching Program 100% up to the first 6 % you contribute, Professional Development Reimbursement, Education Assistance
Effectively build reporting and interpret historical data that is used to feed into the creation of accurate staffing requirements
Advanced experience with reporting tools along with the demonstrated ability to be accountable for data accuracy
Sr. Business Analyst, Workforce Management
By Rover At , Remote $90,654 - $116,830 a year
Hands-on experience working with workforce management (e.g., Calabrio) or customer service tools (e.g., Zendesk and Talkdesk)
You can reasonably prioritize projects based on return on investment and own the end-to-end project management for our WFM deliverables
Develop & maintain long-term forecasting models with reasonable level of accuracy and working in partnership with Finance and Accounting team
You have at least 4 years experience working cross-functionally with complex datasets in an WFM environment to support organizational decision making
You have a college degree in a quantitative or technical field (e.g., math, statistics, business, finance, accounting)
Masters degree in a quantitative field OR on the job experience with applied statistics.
Workforce Management Scheduling Analyst
By Procore Technologies At , Carpinteria $71,200 - $97,900 a year
Bachelor’s degree in a business-related field or equivalent combination of education and related experience
Workforce Management (WFM) Scheduling Analyst
Manage non-productive time request process, ensure activities are planned without impacting SLAs
3+ years of contact center scheduling experience
Experience with WFM software (e.g., Aspect, IEX, Genesys, etc.)
Excellent analytical, communication, and organizational skills
Workforce Analyst Jobs
By U.S. Department of Labor At Washington, United States
Requires a probationary period if the requirement has not been met.
minimum qualifications (52 weeks equivalent to the next lower grade in federal service).
Provide oral briefings and personal assistance in defining problems and planning studies to aid in developing and examining policy proposals.
Prepare or develop written replies, reports and analyses regarding policy and guidance on workforce development matters.
Organize, arrange for, and facilitate conferences/meetings to provide expert information and guidance to contractors.
Serve on a broad range of projects for various evaluations, pilots/demonstration and research grants or contracts.
Forecast Analyst - Retail Call Center Workforce Management
By CVS Health At , Cumberland $40,600 - $83,400 a year
2+ years of Workforce Management experience
2+ years of experience in forecast and predictive modelling within a multi-channel organization
2+ years of experience steering business unit level analysis and dissemination of information to all levels of leadership.
Data visualization development experience (Ex: Tableau or Power BI)
Demonstrated experience with Correlation Analysis
Partner with contact center Vendors related to monthly lock process that facilitates partnership and collaboration between our internal and vendor objectives.
Workforce Management Analyst 2 Jobs
By Primerica At , Duluth, 30099 $65,000 - $75,000 a year
Minimum of 5 years of experience in performing WFO functions (specifically real-time management) in a customer contact center environment required
Required Knowledge, Skills and Abilities
Provide real-time monitoring via available tools (Verint) and workforce management techniques to make intra-day adjustments
Own the scheduling functionality of the Workforce Management system including all inputs and outputs to support operations
Accurate and efficient with very good organizational skills and ability to manage and prioritize tasks simultaneously
Manage projects of varying degrees of complexity and/or visibility (IE: New WFM tool and roll out)
Applications Analyst - Workforce Management
By The University of Vermont Medical Center At , South Burlington $30.81 - $46.22 an hour

3 or more years' experience working with Workforce Management applications, or equivalent.

Bachelor's degree in computer science or comparable degree, or an equivalent combination of education and work experience.

Itcs Help Desk Workforce Management Analyst
By Health & Human Services Comm At , Austin, 78751, Tx $4,013 - $5,332 a month

Top 10 Tips for Success when Applying to Jobs at HHSC and DSHS

Workforce Management (Wfm) Analyst - (Vcs)
By Morgan Stanley At , Temple Terrace, Fl
1-2 years of workforce management experience in a multi-channel call center environment and/or data analyst role
Workforce Management (WFM) Analyst - (VCS)
Intermediate knowledge of call center forecasting and workforce capacity planning
Experience and ability to learn new software applications
Skills in complex problem solving, judgment, critical thinking and decision-making
Advanced working-knowledge of Microsoft Office suite, including Outlook, Excel, Access and PowerPoint
Data Analyst | Workforce Management
By Krispy Kreme At Charlotte Metro, United States
Excellent organizational and time management skills. Effectively manages multiple priorities, projects, and workflow.
Perform basic math, understanding finances and cost management.
Full understanding of and ability to create/manage labor forecasting, capacity planning, supply planning, scheduling and real time management processes and tools.
Actively and consistently support all efforts to simplify and enhance the customer and user experience as it relates to LMS.
Performs other duties and responsibilities as assigned by leadership.
This position closely and efficiently works with business partners across the HR, IT and finance organizations.
Workforce Management Scheduling Analyst
By Cash App At Atlanta, GA, United States
Experience: 2+ years working as a Scheduling Analyst or Real Time Management Analyst in a multi-skill, multi-channel contact center
Maintain Advocate schedule data in Workforce Management Software
Partner with Learning & Development team to deliver Workforce Management policy and process training to new hire onboarding classes
School: 4-year college degree with a major in an analytical or technical field or equivalent combination of education and experience preferred
Partner with short-Term Forecasting team to align staffing requirements with schedules
Manage non-productive time request process, ensuring activities are planned with minimal impact to service level/advocate response time
Workforce Management - Real Time Analyst
By Expedia Group At Springfield, MO, United States
Experience using automated call distribution & call management software preferred (Avaya CMS or similar).
Demonstrated ability to ensure timely task management and delivery.
Workforce Management - Real Time Analyst
Excellent verbal and written communication skills.
Basic Microsoft Office skills (Excel, Word, PowerPoint).
Monitor real time performance of KPI’s for all workgroups and sites/ Vendors to ensure goals are achieved
Remote - Senior Workforce Management Analyst, Scheduling & Realtime
By One Medical At United States
Assist in real time management of agent schedules, skilling, and adherence as necessary
Familiarity with Workforce Management technology and software, and knowledge of WFM solutions (NICE/IEX preferred)
Real-time queue management and associated staffing implications.
Demonstrated experience managing schedules and skilling in a multi-skill environment
Understanding of workforce systems data management and reporting with the ability to report performance metrics
Create new schedule models based on forecast requirements
Sr. Business Analyst, Workforce Management
By Rover.com At United States
Hands-on experience working with workforce management (e.g., Calabrio) or customer service tools (e.g., Zendesk and Talkdesk)
You can reasonably prioritize projects based on return on investment and own the end-to-end project management for our WFM deliverables
Develop & maintain long-term forecasting models with reasonable level of accuracy and working in partnership with Finance and Accounting team
You have at least 4 years experience working cross-functionally with complex datasets in an WFM environment to support organizational decision making
You have a college degree in a quantitative or technical field (e.g., math, statistics, business, finance, accounting)
Masters degree in a quantitative field OR on the job experience with applied statistics
Workforce Analyst Jobs
By IGS Energy At Ohio, United States
Skilled in Workforce Management terminology and processes
Experience with scheduling, forecasting, and Workforce Management or Dialer software desired.
Responsible for PTO Management & Attendance Tracking to ensure smooth operating for Solutions Center & Specialists
Administer, maintain, and update Workforce Management software.
Must be self-directed, have initiative and critical thinking skills, to manage numerous projects and tasks simultaneously.
Daily analysis of call volume, real time monitoring, planning, forecasting and staffing requirements for the department.
Remote - Senior Analyst, Workforce Management
By One Medical At United States
Familiarity with Workforce Management technology and software, and strong knowledge of WFM solutions is required (NICE/IEX preferred)
Will serve as a strategic liaison for key forecast initiatives between divisions and manage special projects.
Apply statistical knowledge to understand and assess business processes, evaluate risk controls, and provide creative and innovative solutions to business units.
Strong mathematical, analytical, and organization skills with investigating and problem solving skills
Responds to business unit inquiries, coordinates forecast reporting among appropriate departments, and coordinates responses to internal/external requests.
Report on variances and generate ad hoc reports as needed
Workforce Analyst - Ingramspark
By Ingram Content Group At La Vergne, TN, United States
3 years of experience with call center technology, which may include workforce planning, transaction management, or call monitoring systems
Manages shift responsibility scheduling for the client services team based on support volume and agent skillsets
Bachelor’s degree in business operations or equivalent year-for-year experience
1 year of successful forecasting, scheduling, and planning experience
Ingram experience and/or book industry experience
Discounted offers to self-publish with IngramSpark®!
Workforce Analyst Jobs
By Oklahoma State Department of Health At Oklahoma County, OK, United States
Knowledge of workforce analysis principles and tools, as well as project management approaches, tools, and project lifecycle phases.
Knowledge, Skills, Abilities And Competencies
Data Management Systems: Understanding of data management systems and databases, such as SQL databases, for storing, organizing, and retrieving workforce-related data.
Statistical Analysis Software: Familiarity with statistical analysis software like SPSS, R, or Python for advanced statistical analysis of workforce data.
Microsoft Power App Suite: Proficiency in or initiative to learn Microsoft Power Apps is desirable for the Workforce Analyst position.
Ability to create and present material clearly and concisely, both orally and in writing.
Workforce Management Analyst (Remote)
By Acentra Health At Pittsburgh, PA, United States
Knowledge and experience in Workforce Management
Are you an experienced Workforce Management Analyst looking for a new challenge?
3+ years’ experience with contact center workforce management programs a plus
Do you value care management and quality improvement?
Identifies and researches service level risks for problem resolution and management notification.
Coordination with vendor workforce management to balance contact volumes and staffing needs.

Are you looking for a challenging and rewarding role in Workforce Management? We are looking for an experienced Analyst to join our team and help us optimize our workforce management processes. You will be responsible for analyzing data, developing strategies, and implementing solutions to improve our workforce performance. If you have a passion for problem-solving and a knack for data analysis, this could be the perfect job for you!

Overview Workforce Management Analysts are responsible for analyzing and optimizing the performance of an organization’s workforce. They use data-driven insights to identify areas of improvement and develop strategies to increase efficiency and productivity. They also monitor labor costs, analyze trends, and develop forecasts to ensure the organization is meeting its goals. Detailed Job Description Workforce Management Analysts are responsible for analyzing and optimizing the performance of an organization’s workforce. They use data-driven insights to identify areas of improvement and develop strategies to increase efficiency and productivity. They also monitor labor costs, analyze trends, and develop forecasts to ensure the organization is meeting its goals. They must have a strong understanding of the organization’s business objectives and be able to develop strategies to meet those objectives. Job Skills Required
• Analytical and problem-solving skills
• Knowledge of workforce management principles and practices
• Knowledge of data analysis and forecasting techniques
• Ability to interpret and analyze data
• Ability to develop and implement strategies
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite
Job Qualifications
• Bachelor’s degree in Business Administration, Human Resources, or a related field
• At least 3 years of experience in workforce management
• Knowledge of labor laws and regulations
• Knowledge of HR systems and software
• Ability to work in a fast-paced environment
Job Knowledge
• Knowledge of workforce management principles and practices
• Knowledge of data analysis and forecasting techniques
• Knowledge of labor laws and regulations
• Knowledge of HR systems and software
Job Experience
• At least 3 years of experience in workforce management
• Experience in developing and implementing strategies
• Experience in analyzing and interpreting data
• Experience in developing and managing budgets
Job Responsibilities
• Analyze and optimize the performance of the organization’s workforce
• Monitor labor costs and analyze trends
• Develop forecasts to ensure the organization is meeting its goals
• Develop and implement strategies to increase efficiency and productivity
• Interpret and analyze data to identify areas of improvement
• Develop and manage budgets
• Ensure compliance with labor laws and regulations
• Maintain and update HR systems and software