Remote Inside Sales Representative

***Conduent is hiring a Remote Inside Sales Representative**

Pay: up to $20/hr

Training hours: 8:30-5:00 (approximately 2 weeks)

Hours after training: 8:30- 5:00 9:00-5:30 9:30-6:00 (depending on time zone)

Air travel is required

Must pass a pre-hire background and drug test

Job Desctiption:

Inside Sales Representative (ISR): The ISR is responsible for placing outbound calls to Health Care Professionals identified and provided by the pharmaceutical client via telephone, e-mail, and chat; in compliance with all reporting requirements for adverse events, product quality complaints, and patient privacy (HIPAA/ data privacy). Customers include physicians, pharmacists, nurses, physician office staff, and field sales representatives. Work environment is dynamic and has high call-volume.

The Inside Sales Representative role and responsibilities:

• Delivers information utilizing approved messaging accurately and professionally.
• Communicate to CLIENT regarding customer calls, issues, and insights from customer calls, trends, programs and solutions.
• Obtain pertinent customer information and record customer interactions in appropriate systems as agreed with CLIENT. All information must be managed using Customer Relationship Management (CRM) system.
• Possesses previous experience in business to business calling, ability to communicate complex information, excellent gatekeeping skills, and demonstrated blend of sales and service skills. Excellent verbal and written communication skills required. Ability to efficiently type and navigate computer systems.
• Professionally handle outbound calls to assigned Health Care Professionals.
• Evaluates and escalate calls as outlined in training and the FAQ's.
• Comply with CLIENT and CONDUENTAE and PQC processes.
• Engages with client field representatives as required.
• Utilizes gatekeeping skills to reach appropriate targets and provide engaging dialogue for assigned products.
• Ability to manage assigned targets/territories and achieve program goals.
• Maintain up-to-date knowledge of business and industry information as necessary to provide services.
• Comply with CLIENT global policies, CLIENT local policies and CLIENT processes and procedures.
• Handles all calls according to client specifications including but not limited to using computer systems, manual documentation and training resources.