Remote Customer Service Representative ($14.50 / Hour)

Advantages Of Working For The Employer

Join a team that prioritizes customer service and offers opportunities for long-term career growth. As a customer service representative, you will have the chance to engage with customers, problem-solve, and become an expert in the company's product and policies. With a bonus structure and potential for overtime, this is a great opportunity for individuals looking for a stable, challenging, and rewarding position.

Key Responsibilities

• Verify eligibility for coverages and review healthcare options
• Assist customers with managing their accounts, resetting passwords, and uploading documents
• Troubleshoot and solve customer problems in a timely manner
• Adhere to regulated guidelines for communication via all channels
• Input customer information into a database
• Deliver exceptional customer service through phone and online chat inquiries

Required Skills

• Excellent written and verbal communication skills
• Strong technical and troubleshooting skills
• Bilingual candidates preferred
• Proficiency in Microsoft Office
• Prior experience in customer service, hospitality, retail, or healthcare

Additional Information

• The employer is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
• If you require a reasonable accommodation due to a disability, please contact the employer to discuss options.
• Scammers may pose as the employer and solicit money or personal information via Gmail, Telegram, or WhatsApp. The employer will never contact you through these channels.

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