Remote Claims Customer Service Representative ($17.00 - $20.00 / Hour)

As a fully remote Claims Customer Service Representative, you will have the opportunity to work from home for a large healthcare client. Join our team and gain the advantages of a rewarding career with limitless growth potential. At Aston Carter, we are dedicated to expanding career opportunities for skilled professionals like you. We value hard work and offer long-term career success. Be part of a company that rewards your dedication and provides premium services to thousands of companies across North America. Join us and become part of a global leader in talent solutions.

Job Duties

• Monitor and close inquiries requiring follow-up based on departmental guidelines.
• Refer unresolved inquiries/grievances to designated areas for investigation.
• Address and resolve customer service calls empathetically and professionally.
• Accurately document, research, and resolve inquiries, ensuring clear and complete documentation.
• Respond and resolve inquiries on the first call, utilizing all available resources.

Additional Skills & Qualifications

• Focused and quiet work environment with zero distractions or childcare challenges.
• Ability to hardwire to internet router and conduct camera required meetings/training sessions.
• Minimum 1+ year of Customer Service experience, with ACD Call Center experience preferred.
• Candidates seeking longevity and a career, as well as being coachable and receptive to feedback.
• Knowledge of Medicare/Medicaid guidelines is a plus.
• Ability to work 2 evenings, including Friday, with the other day open once go live.
• Knowledge of CPT/ICD9 coding preferred.

About Aston Carter

Established in 1997, Aston Carter is a leading staffing and consulting firm providing high-caliber talent and premium services to over 7,000 companies across North America. With a global presence, we seek solvers and deliver solutions to address workforce challenges. Join our team and be part of a company within Allegis Group, a global leader in talent solutions.

Employer is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.

If you would like to request a reasonable accommodation, please contact us for other accommodation options. Contact information can be found at the bottom of the job posting.

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