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Regional Parts Manager, Service Parts Operations - Inland Empire

Company

Tesla
Address , Buena Park, 90621
Employment type FULL_TIME
Salary
Expires 2023-09-15
Posted at 8 months ago
Job Description
What to Expect

The Regional Parts Manager is responsible for leading their team to ensure all parts operations and parts are available for their service teams. Additionally, Regional Parts Managers perform onsite audits to ensure accuracy within Tesla Motors' proprietary service center management system and its users. This position will require traveling to each service center within the designated region. The Regional Parts Manager is responsible for ensuring all supply chain-related activities within their coverage area are working efficiently and as-intended. This includes fast and predictable parts flow from distribution centers as well as accurate parts orders and high inventory accuracy from the field.

What You’ll Do
  • Be a liaison to IT/Material/Demand/Channel Planning for troubleshooting issues and in providing field feedback, including for systems and workflow improvements
  • Manage all Parts Escalations and drive resolution for vehicles in Parts Hold
  • Be a trusted partner for Service Managers, General and Regional Service Leaders
  • Evaluating PA job performance and general behavior, and coaching PAs towards personal and professional development, identifying talent for promotions
  • First level of escalation for problems that impede the PAs to achieve the overarching goal of serving the Service Organization on a day-to-day basis
  • Monitor trends related to workshop load and fulfillment performance within the region
  • Training new PAs in the role (responsibility shared together with other experienced PAs)
  • Role of system training provider and information multiplicator in their own region
  • Regional leader for a team of 5-15 Parts Advisors at 5-10 locations in their region
  • Oversee the sharing system and fulfillment of parts within the region
  • Perform periodic evaluations, suggest recommendations, and follow up on all topics related to the Parts Excellence Program
  • Driving the implementation of new initiatives and ensuring the team constantly works towards achieving the standards agreed with management and business partners
  • Tactical response person for situations where a PA/Location is temporarily challenged
What You’ll Bring
  • Ideally 5 years of work experience in the automotive service sector (any other related and relevant experiences will be considered towards this requirement)
  • Demonstrates a solid level of technical knowledge (can be previously acquired both through formal training, and on-the-job experiences)
  • Hands-on experience developing and/or delivering training materials.
  • Desire to be successful by both contributing individually to daily operations, and by influencing and supporting others
  • Strong multitasking project skills with the ability to adapt to change in scope, timeline, or focus without sacrificing execution
  • Demonstrated ability to be a resilient change agent capable of leading organization through paradigm shifts.
  • Demonstrated excellent communication skills, including ability to express well-reasoned, independent thought. Natural ability to speak and write effectively at all organizational levels.
  • Ideally 2 years with Tesla in Service Parts or Supply Chain (or external experience as Parts Shop Manager or Supply Chain Manager; preferably with people management)
  • Flexible to travel up to 5 days per week within own region, and up to twice a month to locations outside of the Region (other regions, territorial central location, HQ Fremont)
  • Demonstrates proficiency with computer programs and Tesla-internal applications (advanced Excel spreadsheets, supply-chain related databases, Jira ticketing system)
  • A people’s person that builds strong relationships, communicates efficiently, seeks and offers constructive feedback for self-improvement and to elevate others
  • A fast learner and critical thinker who can quickly evaluate the impact of escalations and prioritize efficiently
  • Resilient individual with a positive and energic attitude towards improvements
  • A true team player that can put the needs of their team above any personal priorities