Field Parts Supply, Sr. Manager

Job Title

Effective Tuesday, January 4, 2022, all U.S.-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips*. Employees may request a reasonable accommodation.

If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance.

• Montana employees are currently excluded from this requirement at this time.

Field Parts Supply Sr. Manager Job Requisition: 492557

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

In this role, you have the opportunity to make life better
Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

You are responsible for

• Providing customer demand input so that Supply Chain teams can adjust inventory levels accordingly.
• Customer satisfaction with Philips parts delivery as measured by Net Promoter Score (NPS): target 85
• Work with the field to improve GIT (goods in transit) transit time by 10%, getting parts back on the shelf and reducing stockouts
• Improving the parts-fulfillment value stream, focusing on Time-To-Order and Time-To-Install, and working closely with the supply chain teams (procurement, SPS) on parts-delivery improvements—emphasizing the customer experience
• Increase defective parts return (DEFOA) credit retention rate by $400K annually by working with field service teams, DEFOA coordinators, and colleagues in Panama to resolve credits timely and accurately
• Drive improvements in Reverse Supply (in Mechanicsburg, PA) with our partner DHL and SPS team to reduce Field PRRs (problem returns) and other unidentified returns

You are a part of
The Philips Services & Solutions Delivery Field Operations team, which is a part of our broader North American HealthTech organization, focused on effective service delivery and continuous improvement to patient care. This role will work cross-functionally across Business Units, Procurement, Supply Chain, and national field service teams.

Philips is a global leader in health technology, and we are looking to build our team with passionate, inspirational, collaborative, and diverse professionals empowering excellence around the world for Philips to achieve our mission to improve the lives of 3B people a year by 2030.

To succeed in this role, you’ll need a customer-first attitude and the following

• Must thrive in a fast-paced environment requiring a high level of collaboration
• Deep understanding of supply chain concepts and their financial and customer impacts
• Flexible work style, adaptable to internal and external customer requirements supported by a creative mind and the ability to think out of the box
• 7+ years of experience in demand management, project management (PMP preferred), process improvement, and/or supply chain & logistics management (stock in-bounding expertise preferred)
• Self-starter with ability to work in a matrix environment
• Industry knowledge of medical equipment supply chain preferred
• Ability to engage and influence functional leaders and stakeholders to make improvements to parts availability
• Excellent interpersonal skills with the ability to interact effectively at all department and organizational levels
• Demonstrated knowledge of Microsoft Office (Excel with pivots and v-lookups), Power BI (or Tableau), and/or SAP

In return, we offer you
The ability to collaborate with, learn and grow from colleagues in a highly complex, global organization where you can use your strengths to help drive strategic business initiatives for Philips. Additionally, we provide you a dynamic working environment in an innovative business, paired with a competitive salary, excellent benefits, and a supportive atmosphere where you can sharpen your talents with new challenges and career opportunities.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

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Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.