Service And Parts Manager Jobs

Self-motivated with strong time management skills and priority focus, due to home-based office environment.

Improve customer retention through effective prescriptions and management of goodwill support.

Strong mechanical skills and equipment troubleshooting experience.

Develop a relationship with the Dealer organization. Manage day-to-day interest, plans and goals of the Company.

Form action plans and influence buy-in of Dealer Principals, Parts Managers and Service Managers.

Associate's Degree in technical or related field. Extensive related experience in lieu of degree will be considered. Bachelor’s Degree is preferred.

Knowledge of warranty and dealer service wholesale and retail experience, including operations policy and procedures is required

Monitor and manage warranty expense

13+ years of work experience plus a minimum of (5) five years of auto parts and service wholesale and retail experience

Strong communication, analytical, and organizational skills are required

Highly developed customer relations skills preferred

Bachelor’s degree in Business, Marketing, Automotive, Technology, or equivalent work-related experience

Candidates with knowledge of warranty and dealer service wholesale and retail experience, including operations policy and procedures

Knowledge of warranty and dealer service wholesale and retail experience, including operations policy and procedures is required

At least 5-10 years of auto parts and service wholesale and retail experience, including operations policy and procedures is required

Bachelor’s degree in Business, Marketing, Automotive, Technology, or equivalent work-related experience

Effective communication skills, both written and verbal

Industry-leading Benefit Plans (Medical, Dental, Vision)

Demonstrates a solid level of technical knowledge (can be previously acquired both through formal training, and on-the-job experiences)

Training new PAs in the role (responsibility shared together with other experienced PAs)

Manage all Parts Escalations and drive resolution for vehicles in Parts Hold

Be a trusted partner for Service Managers, General and Regional Service Leaders

A people’s person that builds strong relationships, communicates efficiently, seeks and offers constructive feedback for self-improvement and to elevate others

Hands-on experience developing and/or delivering training materials.

District Parts & Service Manager (Baltimore)

~ Retail experience a plus

~ Industry Knowledge – Automotive Retail

It’s time you rethink what you expect from an employer.

~ Regularly contact dealers to communicate, implement and administer HMA programs, policies and procedures.

~ Communicate HMA assigned objectives and work with dealers to insure progress towards attainment of objectives.

Discusses results with the dealership management and coordinate the development and follow-up of improvement action plans.

Manages dealership performance change projects by following up on the status and impact of the plan execution.

Bachelor’s Degree in Business Administration, or related discipline or equivalent job experience

Experience in the automotive industry is desirable.

Excellent oral and written communication skills in both English and Spanish.

Strong learning and training facilitation skills

Discusses results with the dealership management and coordinate the development and follow-up of improvement action plans.

Manages dealership performance change projects by following up on the status and impact of the plan execution.

Bachelor’s Degree in Business Administration, or related discipline or equivalent job experience

Experience in the automotive industry is desirable.

Excellent oral and written communication skills in both English and Spanish.

Strong learning and training facilitation skills

8. Manage departmental budgets, including staffing, inventory, and equipment, to ensure optimal financial performance.

3. Strong interpersonal and communication skills, with the ability to effectively motivate and develop team members.

6. Experience in managing mobile service units or similar operations is a plus.

Job Title: Director of Service and Parts - Mercedes-Benz of Easton

1. Oversee the day-to-day operations of the service and parts departments, ensuring a seamless and efficient workflow.

10. Address and resolve customer concerns and issues promptly, demonstrating a commitment to exceptional customer service.

Strong leadership skills, prior management experience a plus

Work with the customer service management team to define Key Performance Indicators for the team

Perform management duties in assistance to the Senior Manager of Customer Service.

5+ years progressive experience working in customer service, operations or finance

Excellence in customer interaction and engagement; excellent verbal and written communication skills

Strong working knowledge of Microsoft Office and Windows

Parts inventory management, marketing, financial analysis, and general business acumen is critical.

Able to road test automatic and manual transmission vehicles and manage repair process of vehicle.

Must have adequate hearing and vision capabilities.

Excellent interpersonal, negotiation, and presentation skills are necessary for this position.

Must know the basic technical operating characteristics of all Subaru vehicles.

Communicates effectively with SOA, Region, Zone, Retailer, and Customer to assist Retailers in resolving retail non-technical customer issues.

Demonstrated evidence of technical aptitude, either via formal education or hands-on automotive experience.

Bachelor’s degree or equivalent experience.

Wholesale and retail dealership experience desirable.

Working knowledge of personal computers and Microsoft software.

Must have excellent verbal and written communication skills

Specialized OEM vocational or technical training.

Recognisable technical qualification or experience based equivalent

Setup, manage and monitor regional parts distribution center

Significant Aftersales & Operational automotive experience, which could include vehicle manufacturer or wider motor trade experience

Broad experience, in many, if not all Automotive & Aftersales disciplines

Customer (internal & external) service skills, which include relationship building across departments and functions.

Identification of wider product issues and contingency plan roll-out

Demonstrates a solid level of technical knowledge (can be previously acquired both through formal training, and on-the-job experiences)

Training new PAs in the role (responsibility shared together with other experienced PAs)

Manage all Parts Escalations and drive resolution for vehicles in Parts Hold

Be a trusted partner for Service Managers, General and Regional Service Leaders

A people’s person that builds strong relationships, communicates efficiently, seeks and offers constructive feedback for self-improvement and to elevate others

Hands-on experience developing and/or delivering training materials.

3+ years of automotive dealership experience (sales associate/representative, service advisor, parts counter, controller, marketing associate)

Working remotely with a company cell phone, laptop, and other provided home office equipment

High School Diploma or equivalent; Bachelor's preferred but not required

Must be willing to travel extensively overnight (up to 5 nights per week)

Valid driver’s license and a good driving record

Must have reliable home internet with sufficient bandwidth for video conferencing

Develops dealers Commercial Service offering/retail capabilities, including Service, R&M Contracts, Extended Warranties, machine inspections and Service kits.

Assemble competitive intelligence (Product offering; programming; etc.) and provide to Marketing

Develops and signs AM Business Plan for dealers. Set up targets and activity plans that support achieving the annual targets.

Prepare budget proposal for the area of competence. Prepare accurate forecast every week for the dealer/area of competence.

Build and implement dealer service KPI’s to measure workshop practices and profitability, setting action plans to improve.

Implement service tools & processes that helps the improvement of the service business at the dealer.

Bachelor’s degree in Supply Chain Management, Business Management, or related field, or equivalent combination of education, training, and work experience.

Strong vendor production negotiation and management skills.

Supply Chain Management and/or Logistics training; APICS certification, i.e., CPIM, CSCP.

Project Management certification preferred, but not required.

Lead 2nd Line Purchasing team with timely plans and project management for each new program and initiative based on organizational strategies.

Cost analysis, negotiation, and strategic project management.

10+ years of Program Management or Account Management experience

Strong leadership and management skills with ability to solve complex problems and work independently

Knowledge of warehouse management principles and operations

Knowledge of Enterprise Resource Planning (ERP) systems, order management, inventory transactions and creating cost reports or summaries

Manage the day-to-day client communication, including setting and managing client expectations and ensuring a positive customer experience

Communicate project status (financials, health, forecast, issues, risks, etc.) to senior management