Manager Customer Service Parts Jobs

Self-motivated with strong time management skills and priority focus, due to home-based office environment.

Improve customer retention through effective prescriptions and management of goodwill support.

Strong mechanical skills and equipment troubleshooting experience.

Develop a relationship with the Dealer organization. Manage day-to-day interest, plans and goals of the Company.

Form action plans and influence buy-in of Dealer Principals, Parts Managers and Service Managers.

Associate's Degree in technical or related field. Extensive related experience in lieu of degree will be considered. Bachelor’s Degree is preferred.

Knowledge of warranty and dealer service wholesale and retail experience, including operations policy and procedures is required

Monitor and manage warranty expense

13+ years of work experience plus a minimum of (5) five years of auto parts and service wholesale and retail experience

Strong communication, analytical, and organizational skills are required

Highly developed customer relations skills preferred

Bachelor’s degree in Business, Marketing, Automotive, Technology, or equivalent work-related experience

Candidates with knowledge of warranty and dealer service wholesale and retail experience, including operations policy and procedures

Knowledge of warranty and dealer service wholesale and retail experience, including operations policy and procedures is required

At least 5-10 years of auto parts and service wholesale and retail experience, including operations policy and procedures is required

Bachelor’s degree in Business, Marketing, Automotive, Technology, or equivalent work-related experience

Effective communication skills, both written and verbal

Industry-leading Benefit Plans (Medical, Dental, Vision)

Demonstrates a solid level of technical knowledge (can be previously acquired both through formal training, and on-the-job experiences)

Training new PAs in the role (responsibility shared together with other experienced PAs)

Manage all Parts Escalations and drive resolution for vehicles in Parts Hold

Be a trusted partner for Service Managers, General and Regional Service Leaders

A people’s person that builds strong relationships, communicates efficiently, seeks and offers constructive feedback for self-improvement and to elevate others

Hands-on experience developing and/or delivering training materials.

District Parts & Service Manager (Baltimore)

~ Retail experience a plus

~ Industry Knowledge – Automotive Retail

It’s time you rethink what you expect from an employer.

~ Regularly contact dealers to communicate, implement and administer HMA programs, policies and procedures.

~ Communicate HMA assigned objectives and work with dealers to insure progress towards attainment of objectives.

$5000 Sign On Bonus For Qualified Candidates **

Immediately greet all internal and external customers as they approach your department.

Match alpha-numerical sequences when delivering parts to customers and employees.

Assist with inventory and processing incoming merchandise.

Generate estimates for our customers and internal staff.

Oversee the parts sale process from start to finish.

Discusses results with the dealership management and coordinate the development and follow-up of improvement action plans.

Manages dealership performance change projects by following up on the status and impact of the plan execution.

Bachelor’s Degree in Business Administration, or related discipline or equivalent job experience

Experience in the automotive industry is desirable.

Excellent oral and written communication skills in both English and Spanish.

Strong learning and training facilitation skills

Discusses results with the dealership management and coordinate the development and follow-up of improvement action plans.

Manages dealership performance change projects by following up on the status and impact of the plan execution.

Bachelor’s Degree in Business Administration, or related discipline or equivalent job experience

Experience in the automotive industry is desirable.

Excellent oral and written communication skills in both English and Spanish.

Strong learning and training facilitation skills

Effective time management and organization

Remote and on-site training of automotive dealership personnel

Develop knowledge and understanding of our software and the supporting infrastructure

Previous customer service or dealership experience will be considered an asset

Excellent computer skills with a proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc.

Excellent communication skills and phone manners

Performs all other responsibilities as may be assigned by management.

Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more!

Creatively solves customer issues, proactively manages customer orders and open requests to resolution

General knowledge of the product line and pricing schedules

1 year of Customer Service experience

Customer Service Experience is preferred but not required

Strong leadership skills, prior management experience a plus

Work with the customer service management team to define Key Performance Indicators for the team

Perform management duties in assistance to the Senior Manager of Customer Service.

5+ years progressive experience working in customer service, operations or finance

Excellence in customer interaction and engagement; excellent verbal and written communication skills

Strong working knowledge of Microsoft Office and Windows