Regional Parts Manager, Service Parts Operations - Fremont

• Manage all Parts Escalations and drive resolution for vehicles in Parts Hold
• Training new PAs in the role (responsibility shared together with other experienced PAs)
• Regional leader for a team of 5-15 Parts Advisors at 5-10 locations in their region
• Be a trusted partner for Service Managers, General and Regional Service Leaders
• Driving the implementation of new initiatives and ensuring the team constantly works towards achieving the standards agreed with management and business partners
• Be a liaison to IT/Material/Demand/Channel Planning for troubleshooting issues and in providing field feedback, including for systems and workflow improvements
• Oversee the sharing system and fulfillment of parts within the region
• Tactical response person for situations where a PA/Location is temporarily challenged
• Evaluating PA job performance and general behavior, and coaching PAs towards personal and professional development, identifying talent for promotions
• Perform periodic evaluations, suggest recommendations, and follow up on all topics related to the Parts Excellence Program
• First level of escalation for problems that impede the PAs to achieve the overarching goal of serving the Service Organization on a day-to-day basis
• Monitor trends related to workshop load and fulfillment performance within the region
• Role of system training provider and information multiplicator in their own region

• Demonstrated excellent communication skills, including ability to express well-reasoned, independent thought. Natural ability to speak and write effectively at all organizational levels.
• A fast learner and critical thinker who can quickly evaluate the impact of escalations and prioritize efficiently
• Ideally 5 years of work experience in the automotive service sector (any other related and relevant experiences will be considered towards this requirement)
• A true team player that can put the needs of their team above any personal priorities
• Resilient individual with a positive and energic attitude towards improvements
• Desire to be successful by both contributing individually to daily operations, and by influencing and supporting others
• Hands-on experience developing and/or delivering training materials.
• A people’s person that builds strong relationships, communicates efficiently, seeks and offers constructive feedback for self-improvement and to elevate others
• Demonstrates a solid level of technical knowledge (can be previously acquired both through formal training, and on-the-job experiences)
• Ideally 2 years with Tesla in Service Parts or Supply Chain (or external experience as Parts Shop Manager or Supply Chain Manager; preferably with people management)
• Strong multitasking project skills with the ability to adapt to change in scope, timeline, or focus without sacrificing execution
• Demonstrates proficiency with computer programs and Tesla-internal applications (advanced Excel spreadsheets, supply-chain related databases, Jira ticketing system)
• Demonstrated ability to be a resilient change agent capable of leading organization through paradigm shifts.
• Flexible to travel up to 5 days per week within own region, and up to twice a month to locations outside of the Region (other regions, territorial central location, HQ Fremont)

As a full time Tesla employee you will receive full benefits from day 1 for you and your dependents.

Kaiser and Aetna PPO and HSA plans (including infertility coverage)

3 medical plan choices with $0 paycheck contribution

Vision & dental plans (including orthodontic coverage)

Company paid Life, AD&D, short-term and long-term disability

401(k), Employee Stock Purchase Plans, and other financial benefits

Employee Assistance Program, Paid Time Off, and Paid Holidays

Back-up childcare and employee discounts