Regional Director Of Operations - West Coast - Healthcare

You will lead, manage, and motivate a team of Unit Directors and other leaders in your region as a Regional Director of Operations (RDO). As a member of the regional leadership team, you will plan, direct, and guide the accounts in your territory, all while creating and maintaining great client relationships. Your purpose is to achieve operational and financial objectives in a fast-paced workplace.

Key Responsibilities:

• Drives self and team towards building strong relationships with clients at all levels and achievement of KPIs (profitability, safety, engagement, etc.)
• Collaborates with key partners to support regional initiatives
• Recognizes and anticipates marketplace trends; participates in regional strategic planning meetings
• Serves on regional leadership team; regularly communicates with peers to share best practices, mitigate risks, champion diversity, and build community
• Champions development in partnership with RVP within the region; conducts performance evaluations, along with succession planning, with focus on building multi-unit management skills; has full understanding of all roles in operation
• Owns all accounts within assigned territory, ensuring input from and thoughtful communication with key partners; makes decisions grounded in balance of risk/reward and short/long term implications
• Owns the financial results/P&L for assigned territory, and works with leadership team to ensure accuracy for reporting, forecasting, and budgeting processes
• Ensures compliance with QA, policy, and facilities program requirements, along with completing all reporting on time
• Ensures consistent and fair administration of all policies and procedures
• Leads, manages, and inspires a diverse team of Unit Directors, and their teams, to provide Facilities Management services.
• Works with regional team members to ensure Sales and Retention process is smooth for all accounts (presentations, negotiations, etc.)
• Supports RVP in setting cultural tone in region; meets regularly with extended team to ensure transparency, understanding, safety, accountability, and alignment
• Serves as representative/brand ambassador of the Crothall team to senior clients in territory, and acts as a solution resource.

Required Qualifications:

• Bachelor’s or master’s degree from an accredited college or university, or eight (8) years progressive experience in plant operations management or other Support Services areas in lieu of degree

Preferred Qualifications:

• Demonstrates initiative, ownership, multi-tasking, prioritization, and organization skills
• Has ability to think quickly, analytically, strategically, and accurately
• Extensive travel required in this position
• Shows expert client relationship, influencing, listening, and communications (written and verbal) skills
• Has a proven track record of growing a business and leading teams, along with strong financial acumen
• Proficient in the use of Microsoft Suite
• Champions the inclusion mindset, and is proactive, positive, professional, flexible, and resilient
• Strong background in senior leadership roles with exposure to contract/budget management, customer service, people development, food services, negotiations, etc.