Receptionist - Lab Admin

Salary Range
$15.74 - $24.94
Overview
Located in the heart of Washington, we enjoy open skies, snow-capped mountains, and the lakes and rivers of the high desert. We are the proud home of orchards, farms, and small communities. Confluence Health actively supports the communities we serve and their quality of life through our community support program and through our individual efforts as involved community members.
Employees of Confluence Health receive a wide range of benefits in addition to compensation.

• Paid Time Off
• Long-Term Disability
• Generous Retirement Plans
• Adoption Assistance
• Shift Differential
• Flexible Spending Accounts & Health Saving Accounts
• Life Insurance
• Tuition Reimbursement
• Gym Membership Discount
• Medical, Dental & Vision Insurance
• CH Wellness Program
• Employee Assistance Program

For more information on our Benefits & Perks, click here!
Summary
Courteously and professionally greets, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff. Provides outstanding customer service in all interactions.
Position Reports To: Practice Manager
Essential Functions

• Collects co-pays and payments on accounts and provides receipts. Explains co-pay and time of service policy to patients, collects patient balance owing on account when appropriate.
• Ability to balance a cash drawer and perform elementary math functions (addition/subtraction).
• Answers telephone, and provides outstanding customer service for every encounter.
• Greets patients and visitors in a prompt, courteous manner, prepares patient information for the visit. Coordinates with providers and support staff for efficient patient flow.
• Operates general office equipment.
• Verifies accurate billing, demographic, and insurance information at every encounter. Accurately codes new insurance using available resources.
• Schedules, cancels and reschedules appointments. Utilizes the waitlist for patients requesting an earlier appointment, and for filling provider openings.
• Other duties as assigned.
• Obtains or initiates required waivers for non-covered services. Confirms referral has been obtained when required. Contacts referring office as needed.
• Required to maintain active Basic Life Support (CPR) certification.

Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times.
Position Requirements
Being fully vaccinated against COVID-19 is an essential requirement of working at Confluence Health. Religious and medical exemptions will be considered upon request.
Qualifications
Required:

• Basic computer skills
• Typing skills at least 35 wpm
• Ability to communicate effectively in English, verbally and in writing

Desired

• Medical terminology desirable
• One-year work experience in medical office setting
• High school diploma or equivalent (GED)

Physical/Sensory Demands
O = Occasional, represents 1 to 25% or up to 30 minutes in a 2 hour workday.
F = Frequent, represents 26 to 50% or up to 1 hour of a 2 hour workday.
C = Continuous, represents 51% to 100% or up to 2 hours of a 2 hour workday.
Physical/Sensory Demands For This Position

• Climbing - O
• Sitting/Standing - F
• Pulling/Pushing: Over 50 pounds - O
• Walking - F
• Carrying: 25 pounds or less - O
• Reaching: Above shoulder height - O
• Twisting/Turning - O
• Repetitive Movement - F
• Pulling/Pushing: 25 pounds to 50 pounds - O
• Lifting: 25 pounds to 50 pounds - O
• Carrying: 25 pounds to 50 pounds - O
• Bending/Stooping/Crouching - O
• Carrying: Over 50 pounds - O
• Crawling/Kneeling - O
• Lifting: 25 pounds or less - O
• Pulling/Pushing: 25 pounds or less - O
• Reaching: Below shoulder height - F
• Lifting: Over 50 pounds - O
• Reaching: Shoulder Height - O

Working Conditions

• Work is performed in a reception area. Involves continuous contact with patients. Interaction is constant and with many interruptions.

Job Classification

• Hourly/Salary: Hourly
• FLSA: Non-Exempt

Physical Exposures For This Position

• Cold - No
• Heat - No
• Lighting - No
• Blood Borne Pathogens Exposure Potential - Yes
• Infectious Diseases - Yes
• Noise - No
• Ionizing/Non-Ionizing Radiation - No
• Hazardous Substances - Yes
• Mechanical Hazards - No
• Unprotected Heights - No