Receptionist Jobs

Unit: Administration

Division: Administration

Reports to: Administrative Coordinator

FLSA Class: Non-exempt

Job Type: Full Time

Salary: $17.50

Position Summary

The Client Engagement Specialist is the first impression for Kitsap Community Resources to the community. You will be primarily responsible for greeting individuals, answering questions regarding programs, facilitating client care and engagement, and directing individuals to the appropriate departments. This position provides support to a large group of programs and individuals. This person must have outstanding customer service skills; excellent oral and written communication skills; strong telephone etiquette; organization and filing skills; strong multi-tasking ability; and the ability to maintain a professional demeanor. Additionally, this position requires concern for and understanding of low-income people and diverse clientele.

Benefits

Company paid for employee:

• 401K (after first year)
• Medical
• Vision
• Dental
• Life Insurance

Required Education

• High School Diploma or GED plus significant experience in the secretarial/clerical field; AA degree may be substituted for some experience

Preferred Experience

• Must provide proof of COVID-19 vaccination
• Experience with diverse and low-income clients strongly preferred
• Bi-Lingual in English and Spanish strongly preferred

Knowledge, Skills & Abilities

• Must have excellent communication and interpersonal skills to work confidently with volunteers, clients, vendors and staff
• Have concern for and understanding of low-income individuals
• Ability to pass Washington State Criminal Background Check
• Must be comfortable with occasional conflict and de-escalating situations
• Must be able to train, educate, and mentor volunteers
• Must be able to maintain confidentiality in a high volume environment
• Must be a self-starter with the ability to work independently
• Must be well organized; filing experience is a plus
• Must have experience operating multi-phone line systems, copiers and scanners
• Must be computer literate; experience with Microsoft Outlook, Word and Excel is a plus

Essential Duties & Responsbilities

• Accept other duties as assigned
• Provide information about all KCR programs and services as appropriate
• Greet all individuals in a friendly and professional manner
• Perform opening and closing duties as pertinent
• Maintain professionalism and composure in stressful situations; use good communication and judgment to de-escalate conflicts or handle conflict appropriately
• Direct individuals to appropriate departments as necessary
• Assist with filing and organization for multiple departments
• Assist other departments as necessary with specialized, administrative projects
• Answer questions and facilitate client/visitor needs
• Maintain cleanliness of copy room, reception area and staff break room
• Operate and maintain office machines including copier, fax, scanner, computer and multi-line phone system
• Order and track operating supplies for adjacent departments
• Train and mentor volunteers or assigned clients on receptionist duties
• Answer and route calls, take messages as appropriate, and ensure all visitors sign in and out
• Stamp outgoing mail, sign for packages as necessary, and distribute interoffice communications
• Attend required staff meetings
• Monitor building security cameras and general building security

Essential Physical/Mental Functions

• Occasionally lifting up to 20 pounds.
• Requires accuracy, confidentiality, good communication, judgment and the ability to remain calm in a high volume environment while providing excellent customer service to individuals who may be stressed or in crisis.
• Requires intermittent sitting walking, twisting, and bending.

KCR recognizes that ideas come from a diverse mix of minds, backgrounds and experiences. KCR is committed to attracting and retaining a diverse staff, by honoring experiences, perspectives and unique identities of the community in which we serve. KCR provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, nation of origin, sexual orientation, gender identity, genetic disposition, disability, veteran status or any other protected category under federal, state, and local law.