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Provider Engagement Specialist (Entry-Level, Remote, Full-Time)
Company | Verisys |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | IT Services and IT Consulting |
Expires | 2023-09-18 |
Posted at | 9 months ago |
The Provider Engagement Specialist will be responsible for reviewing and responding to client inquiries and correspondence requests received through incoming calls from the Customer Service Department. This position is entry-level and starting pay is $15.00 per hour.
- Contact providers using phone, email, and/or fax
- Answer questions related to process and application retrieval
- Use department processes to retrieve documents
- Initiate persistence and follow up on open tasks
- Manage multiple open requests for application retrieval efforts
- Other duties assigned
- Collect applications/documents to close client requests
- Effectively interact within a team environment and with other company departments
- Willingness to take ownership of client concerns and present with solutions
- Remain professional and courteous to build rapport during all client interactions
- Keep track of assigned requests and prioritize by the due date
- Prioritization
- Strong verbal, listening, written, and communication skills
- Ability to adapt to a changing office environment
- Office and Database software
- Attention to detail, critical thinking, and problem solving
- Ability to work independently
- Multi-tasking and time management
- Bilingual, preferred
- Would love to see experience in collections, cold calling, and call center
- High school graduate or equivalent
- Some college, preferred
- Customer Service: 1 year
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