Project/Program Manager - Level 4

Project/Program Manager - Level 4-Remote

Preferred Skills & Qualifications

• 2 years of user research and analytics
• 2 years of customer relationship management platforms such as Salesforce
• 2 years of management/supervisory experience
• 2 years of user-centered design
• 3 years of web content management platforms such as Sitecore

Type Category Qualification Description Competency Required Skills Architecture AGILE - Agile Development Methodology Proficient (4-6 Years) No Skills Others Project management Advanced (7-9 Years) No

About The Role

The Digital Product Owner will lead a cross-functional project team focused in driving the end-to-end product lifecycle for features and products improving the state's online experience. The work includes overall responsibility for product prioritization as well as uplifting our marketing, design, engineers, and service leaders to convert the product vision into a roadmap with the customer in mind.

Experiences Required For This Role

Product Management At least 3 years of experience and use cases with the following:

• Develop workplans, roadmap documents, and written reports as directed.
• Enable analytics-driven decision making to evolve products with appropriate reporting to understand overall performance and user satisfaction
• Translate product roadmap features into well-defined product requirements/user stories an acceptance test criterion
• Support the Digital Product Owner in the ideation, technical development, and launch of innovative digital experiences that make it easier to find and utilize state services.
• Own and prioritize the product backlog, balancing the requirements of service owners and business stakeholders
• Assist in the creation and articulation of the product roadmap
• Coordinate communication, escalate and facilitate resolution of risks, issues, and changes tied to the product backlog
• Key partner in establishing regular cadence of embedding user research

Digital Platforms, Tools and Discipline At least 2 years of experience and use cases with the following:

• Establish continuous improvement/continuous delivery pipeline to continually improve products post-launch with based on customer satisfaction
• Using of productivity and analysis tools to manage iterative delivery JIRA, Google Analytics, Git Repository, MS TEAMS, Confluence
• Lead documentation and communication throughout the product lifecycle for both technical processes and cross-functional teams affected by new change
• Lead multi-disciplinary project teams for iterative deployment of new prototypes, software, and services

Knowledge, Skills, And Ability

Project Management

• Establishing the project environment necessary to operate as a high performing cross-functional team in partnership with stakeholders
• Building and clearly communicating the vision, strategy, roadmap, and resources required for delivery
• Scoping, prioritization, and translation of technical and design tasks into delivery plans
• Data-driven decision-making
• Government-specific task management
• Developing and supporting modern, agile product and project management processes

Performance in Complex Situations

• Comfort in blazing a path through an ambiguous work environment
• Clearing challenges for team members
• Ability to juggle multiple project workstreams
• Judgement fitting to the ever-changing environment
• Communication and collaboration with state-wide partners

Service Design Team Building

• Supporting teammates' skills and behaviors development and delivery
• Prioritization, organization, and triage in an independent environment
• Judgement in dealing effectively and diplomatically with all levels of government staff
• A balance between strong domain expertise and flexibility
• Encouraging of an interactive, cooperative, collaborative, and customer-focused work environment
• Ability to maintain strict confidentiality