Consumer Operations Associate Jobs

Responsible for maximizing sales and profitability by focusing on key business initiatives, store merchandising, marketing execution, inventory management, and loss prevention

Knowledge and experience with wireless retail sales

Provide optimum Customer experience and develop positive relationships

Build Customer confidence by making the store experience interactive, engaging and reassuring

At minimum two (2) years’ Customer-facing experience

At minimum one (1) year experience working in a retail sales environment; one (1) year cellular industry experience preferred

2+ years of experience in one or more of the follow areas: program or project management, software engineering, product marketing,

Robust Ancillary Benefit Offerings Including Dental, Vision, Life Insurance and Disability Coverage, and Pre Tax Savings Accounts

Translate product requirements and reported bugs into tickets in JIRA

Understand and communicate all upcoming product features and user experience changes to key stakeholders.

Strong quantitative, analytical, and problem solving skills

What do we have to offer?

Negotiate favorable deals and proactively manage licensees to achieve our short and long-term strategic goals

Possess strong analytical and financial skills to continually evaluate business and market performance, including category and consumer trends and whitespace opportunities

Demonstrated, 7+ years of experience in outbound licensing function with apparel

Softlines experience working with reputable brands (CPG, fashion/lifestyle, entertainment, gaming, agency)

Take a ‘talent friendly’ approach to the work and ensure appropriate internal stakeholders are involved in key decision-making.

Ability to develop category plans and drive programs to completion

2+ years marketing and business-related experience including in-depth knowledge of trade marketing activities, consumer drivers, digital landscape & consumer insights

Must possess pro-active critical thinking skills and the ability to take initiative, anticipate next steps and offer recommendations and solutions.

Manage omni channel calendar to ensure promotional messaging across channels is achieved in owned content.

Must have strong and concise verbal and written communication and presentation skills.

Ensure appropriate assets are being developed for cross-platform activation

Support Creative concept development by sharing thought starters and competitive case studies to inform asset creation and execution

4+ years of financial services, payments, financial institutions, Fintech experience with expertise in fulfilling operational and regulatory requirements

Progressive experience with a results-oriented growth company, in consumer financial services products

Passion for customers, customer experience and customer advocacy

Strong communication skills and high degree of personal excellence

Drive coordinated efforts for complex programs in defined timelines to achieve specific operational business goals

Develop, implement and optimize operational processes and procedures for maximum efficiency and effectiveness to support core financial services products

Collaborate with Finance, Marketing, Decision Science, Operations and Technology teams to ensure smooth execution and meeting all control requirements

Develop analytical reports and presentations for senior management, executive committees, and regulatory exams.

3+ years of experience in the job offered or in a similar quantitative role

Knowledge of collections and recoveries regulatory requirements

Keep up to date with applicable regulations and compliance requirements with possible interactions with internal and external regulators

Manage and mentor junior analysts to deliver on analytical projects

Experience in project management, including the ability to manage multiple priorities while staying focused and organized

Manage multiple strategic and tactical priorities in a fast-paced environment, demonstrating exceptional communication, organization, and follow-through skills

Bachelor’s degree with 6+ years of experience in a high-volume and fast-paced operations, finance, or consulting environment

Strong analytical skills, including experience synthesizing data, identifying insights, and driving action (Note: strong SQL preferred)

Proven experience effectively managing multiple KPIs, projects, and initiatives in a rapidly changing environment

Strong verbal and written communication skills, including the ability to synthesize complex topics and create compelling narratives for various audiences

You possess excellent people and project management skills, with the ability to lead and manage multiple time-sensitive projects under tight deadlines

You are able to work effectively with multiple constituents, including peers and senior management

We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.

Proactively develop media relationships with a diverse set of reporters and help manage day-to-day media requests.

You have 4-5 years of experience in communications or PR, working with fast-paced consumer technology companies or clients

You have experience leading consumer announcements, data storytelling, and have a deep understanding and media relationships in consumer, lifestyle, and entertainment

2+ years of work experience in a strategy related role with an emphasis on quantitative skills

Background in management consulting, investment banking, private equity, strategy or an operational or growth role within a technology company

Manage financial/operational dashboards to monitor business line performance and analyze business drivers

Highly analytical: You’re analytical, with experience decomposing and solving real world business problems, ideally building/using advanced models.

Deliver strategic projects for our leadership that provide key business insights for high-priority initiatives

Conduct in-depth analysis of our various businesses and develop deep understanding of key value drivers to identify improvement areas and opportunities

Experience with enforcement actions before the CFPB and other federal agencies.

Successful candidates will have excellent writing skills, strong analytical skills, and a willingness to positively contribute to a collaborative work environment.

Familiarity with regulations related to retail banking, lending, and FinTech companies.

Experience with problem-solving and analytical skills

5 years claims processing experience

Experience with claims adjudication, systems, support and reporting

Experience in process improvement projects

Experience facilitating meetings with internal and external customers on a regular basis

Experience with Microsoft Excel (to include creating pivot tables and basic formulas)

Experience presenting to small/medium groups (<20) and senior management.

To build and manage creative yet efficient on-line consumer panels to enable project team access to local consumers.

To identify, form and manage partnership with appropriate agencies with value added external consumer capability.

Solid Consumer research experience – designing and conducting qualitative and quantitative consumer research studies.

To proactively identify and trial new consumer interaction approaches and methodologies to gain and explore superior and emerging behaviors and insights.

To promote and maintain a safe working environment through compliance with established company and regulatory policies and SOP’s.

4+ years of work experience in an analytics, finance, or strategy a related role with an emphasis on quantitative skills

Run, operate, and improve performance management process for key consumer metrics

Background in management consulting, investment banking, private equity, strategy or an operational or growth role within a technology company

Provide ongoing proactive communication and collaboration throughout the organization, including with Product, Engineering, Data Science, Finance, and Business Operations

BA/BS degree in engineering, math, statistics, physics, computer science, business or equivilant work experience

Highly analytical: You’re analytical, with experience decomposing and solving real world business problems

1 - 3 years of customer service experience, including but not limited to: typing/data entry, inbound and outbound calls experience

Help members navigate their health plan and benefits

Previous inbound and/or outbound call center or related customer service experience

Excellent verbal, listening, and written communication skills

Working knowledge of computers, or a demonstrated technical aptitude and an ability to quickly learn new systems

Experience working with Medicare and dual-eligible members

1 - 3 years of customer service experience, including but not limited to: typing/data entry, inbound and outbound calls experience

Help members navigate their health plan and benefits

Previous inbound and/or outbound call center or related customer service experience

Excellent verbal, listening, and written communication skills

Working knowledge of computers, or a demonstrated technical aptitude and an ability to quickly learn new systems

Experience working with Medicare and dual-eligible members

Help facilitate Benefit Delivery Incident Management for close-loop resolution including triage, research, remediation, etc.

Solid knowledge in Agile software tools (e.g. Jira) and methodologies

Experience working with data visualization and/or business intelligence software (e.g. Tableau)

Experience with Serverless Computing systems (e.g. AWS Lambda, Microsoft Azure Functions, IBM OpenWhisk).

Strong technical acumen, curiosity, and familiarity with new technologies, APIs, programming languages, and databases (Postman experience is a plus)

Experience with complex direct-to-consumer products and systems

1 - 3 years of customer service experience, including but not limited to: typing/data entry, inbound and outbound calls experience

Help members navigate their health plan and benefits

Previous inbound and/or outbound call center or related customer service experience

Excellent verbal, listening, and written communication skills

Working knowledge of computers, or a demonstrated technical aptitude and an ability to quickly learn new systems

Experience working with Medicare and dual-eligible members

Maintain strong working partnerships with cross-functional team (i.e. medical, legal, regulatory, IT, training, finance, etc.).

7+ years of relevant experience

Strong influencing, communication and presentation skills

3 or more years of experience in Patient/Consumer marketing

What Takeda can offer you:

This position is currently classified as "hybrid" in accordance with Takeda's Hybrid and Remote Work policy.

Excellent verbal, listening and written communication skills.

Previous inbound and/or outbound call center experience

Proficient in Microsoft Office Outlook and Word

Aptitude for quickly learning and navigating new technology, systems and applications.

Medical, Dental, Vision and a variety of other supplemental insurances

Paid time off (PTO) & Paid Holidays

Excellent verbal, listening and written communication skills.

Previous inbound and/or outbound call center experience

Proficient in Microsoft Office Outlook and Word

Aptitude for quickly learning and navigating new technology, systems and applications.

Medical, Dental, Vision and a variety of other supplemental insurances

Paid time off (PTO) & Paid Holidays