Program Manager, Manager (Hybrid - 3 Days In Office)

Employees, contingent workers and visitors are no longer required to show proof of vaccination to be on-site. Effective January 2023, Freddie Mac’s hybrid work arrangement is 3 days in the office (specifically Tuesday, Wednesday & Thursday).

Position Overview

The Issues Management Office (IMO) is seeking a Program Manager (PM) to join their Issue Resolution and Delivery team. This department is responsible for the successful resolution, delivery and execution of risk reduction projects for the Enterprise, Operations and Technology Division.

The Program Manager provides leadership and direction on high-profile, high-visibility, risk management efforts within a Fortune 100 Financial Services Company. These projects require the development of trusted-partner relationships with firm customers and the ability to identify high value innovative alternatives and solutions over a range of information technology capabilities.

• The Program Manager will be a hybrid role and work very closely with FreddieMac customers and technical counterparts to design and implement critical configuration and deployment changes to reduce risk
• The Program Manager is responsible for building collaborative relationships to better align company’s needs relative to existing and/or new technology solutions

Your Work Falls into These Two Primary Categories: Technology Delivery & Execution

• Has oversight of the purpose, status, and plans for all projects as well as cross project dependencies and achievement of business outcomes
• Engage directly with business area customers to identify initiatives and develop arguments as needed
• Responsible for the management of significant projects across the enterprise
• Establish operational objectives, workplans, and reporting cadence

Your Impact:

• Develop creative alternatives to business and technical issues arising from impact assessments to achieve offering objectives
• Sometimes referred to as an internal consultant using skills to perform needs and/or gap analysis between current and future state and working on multi-disciplinary projects that require a broad understanding of the firm and its key functions.
• Develop a solid understanding of the Issue Management methodology, project management governance change initiatives, and business processes.
• Responsible for the management of a portfolio of Issues and related technology efforts (project management responsibilities include building and implementing comprehensive project plans, status reporting, customer management, Issue closure and project rollout planning)
• Have direct interaction with management regarding status, progress, and impediments.
• Responsible for leading a team of project managers assigned to handle the individual Issues and projects.
• Ability to set standards for the team.
• Sound multi-tasking and organizational skills: project management, well organized, dependable, assertive, and results oriented.
• Ability to facilitate meetings and conference calls (leading the flow and keeping them on track) including scheduling the meetings; developing agendas and meeting minutes; providing and documenting, tracking, and following-up on action items from the meetings.
• Collaborate with internal business partners, Internal Audit, and Enterprise Risk Management.
• Partner closely with the EO&T Risk Management team and Issue Owners to coordinate Issue delivery activities.
• Optimally manage assigned efforts through the use of standard project management tools, including project work plans, issue logs, status reporting.

Qualifications:

• Knowledge and experience developing Project Plans and Dependency documents
• At least 8-10 years of project management experience.
• At least 3 – 5 years of management and leadership experience.
• Knowledge and experience applying basic project management processes
• Knowledge of Issue Management and Risk Management.
• Ability to interface directly with the client and cross functional project teams to facilitate project delivery on schedule with minimal oversight
• Proficient with Microsoft suite of applications; to include Project, Excel and Word
• Demonstrable experience and ability to meet expectations in a process-oriented environment
• Strong written and verbal skills

Keys to Success in this Role:

• Relationship building within and outside of the IMO organization
• Requires the ability to change the thinking of, or gain acceptance from, others in sensitive situations, without damage to relationship
• Establish and assure alignment to budgets, schedules, work plans, and performance requirements
• Work on issues where analysis of situations or data requires an in-depth knowledge of organizational objectives
• Ability to multi-task and prioritize workload; often times supporting multiple concurrent effort in various capacities (leading one or more efforts while supporting others)
• Ability to lead a team of 3-4 Project Managers
• Know the latest on policies, processes and procedures that impact product and Issue delivery process improvements
• Ensure team is operating in the most effective way possible and have the appropriate level of skills and capabilities to be successful
• Regularly get along with senior management or executive levels on matters concerning several functional areas, divisions, and/or customers
• Strong business judgment and decision-making skills; problem solving, coupled with attention to detail

Current Freddie Mac employees please apply through the internal career site.

Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you’ll do important work for the housing finance system and make a difference in the lives of others.

We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by applicable law. We will ensure that individuals with differing abilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit www.BountyJobs.com and register with our referral code: MAC.

Time-type:Full time

Job Category:Administration

FLSA Status:Exempt

The anticipated annualized base salary range for this position is $114,000 to $172,000 and is eligible to participate in the annual incentive program.