Hr Manager Jobs

As the HR Manager, you will lead and implement strategies to recruit, retain and develop talent as well as develop an employee-oriented, high-performance culture that emphasizes excellence and collaboration. You are responsible for leading and managing the company’s employee-life cycle, and the development of people-related systems, policies, processes, and metrics that support the achievement of the organization’s business goals and strategic objectives.

Responsibilities:

Responsible for contributing and participating in policy development and best practices for the organization, administering benefits and supervising the HR, Recruitment team, and Learning and Development Team.

• Manage production and non-production of team members in the office and remote (if required)
• Provide tools and guidelines to support and implement policies and procedures, employment agreements in all locations, development of Workday system, employee manuals, benefit summaries and compensation guidelines.
• Maintain a high-quality central HR function and maintaining up to date and effective communication.
• Responsible for performance management and personnel compliance for employees
• Work collaboratively with Executive Management, Operations Directors and Managers, HR team, Learning and Development Team and other stakeholders to build a culture of excellence and innovation.
• Coordinates the implementation of people-related services, policies, and programs in all markets, with particular emphasis on market relevant compensation and benefits programs.
• Lead development and execution of employee engagement and retention strategies, plans, and initiatives including the design and implementation of a training, mentoring and professional development and succession plans.
• Resolve complex employee relations issues in a balanced, fair and objective manner, using appropriate counseling, investigative, intervention and mediation techniques.
• Other HR related tasks and initiatives as may be assigned from time to time.
• Responsible for organizational development including Learning, Talent Management, Effective Performance Management, Team building, build a High-Performance Culture, Change Management, Effective dispute resolution, and Succession planning.

Skills:

• Attention to detail and responsiveness.
• Strong strategic and problem-solving skills.
• A drive to succeed in a growing organization.
• Proven ability to operate in a fast-paced, complex, decentralized and geographically diverse organizational structure.
• Experience in implementing and institutionalizing HCM systems (Workday is preferred).
• 5+ years of progressive human resources/organization development experience.
• Significant contact center experience.
• Ability to influence and build credibility at all levels and establish collaborative working relationships.
• Excellent communication, organizational skills and initiative.

Success

• Employee retention and high level of engagement across all locations
• Embedded high performance culture
• Compliance with all company policies as well as state, and local laws and regulations