Program Assistant Jobs

ORGANIZATION OVERVIEW: At Catholic Charities of the Archdiocese of Washington, your knowledge and service in areas such as immigrants and refugees, mental health, social work, employment and adult education, legal and financial services, health care, food assistance, shelter and housing, developmental disabilities and prison outreach can make a profound difference in the lives of many. Through more than 50 programs across the district and five surrounding counties, Catholic Charities is opening doors to help and hope. At CCADW, we continue to build an inclusive culture that celebrates a diverse workforce. We offer so much more than just a job. We offer careers. We take pride in our “promote from within” culture. We offer professional development, a comprehensive benefits package, a hybrid work model with both remote and in-office work, and a passion for building and motivating world class, high performing teams. Explore your career opportunity with Catholic Charities. Join us in Inspiring Hope and Building Futures.

Catholic Charities of the Archdiocese of Washington values the safety of our employees, our clients, and our visitors. In support of these values, if you are selected for this job, you must be fully vaccinated against COVID-19, except when vaccination is not medically advised or violates your sincerely held religious beliefs. If you are invited to join our team, you must submit proof that you are up to date with your COVID vaccinations, including the booster dose or you must request an exemption from your representative. New employees must either provide proof of vaccination or be granted a medical or religious exemption before working with Catholic Charities of the Archdiocese of Washington.

Our Benefits:

• Employee referral bonus program
• Clinical supervision for licensed social workers and counselors
• Flexible spending accounts
• Paid vacation, sick and personal leave
• 11 paid holidays
• Tuition reimbursement
• Flexible work arrangements
• Professional development and training
• Retirement savings plan with company match
• Company-paid and supplemental life insurance
• Medical, prescriptions, dental and vision insurance

JOB SUMMARY: The Program Assistant provides primary support of clients in residential facilities; oversees daily shelter activities; enforces program rules and regulations; and performs intake process and log entries. The position provides a safe and order environment and maintains cleanliness and safety of the facility.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Assist in maintaining the cleanliness of the facility (sweeping, mopping, emptying trash, cleaning surfaces, etc.)
• Perform all other job-related duties as assigned.
• Assist in maintaining the safety of clients and staff (CPI de-escalation, contacting 911, incident reporting, etc.). Duties vary based on the availability of security at the location.
• Make log entries for the assigned shift.
• Enhance the client environment by creating a hospitable and customer-oriented facility.
• Participate in the quality improvement (CQI) process to deliver best practice services.
• Assist in providing safe storage and access for client's self-administration of medication, as needed.
• Enforce established rules and regulations, and mediate and resolve conflicts among residents.
• Provide direction and crisis intervention to clients at the facility as needed.
• Inform Supervisor and all appropriate staff of all potential or existing program concerns relating to client and facility safety/security. Document information in the logbook or other designated record. Provides urgent reports via phone when necessary.

EDUCATION and EXPERIENCE:

• Six months of experience in the human service or customer service field, preferably with persons who are homeless.
• High School diploma or GED

SKILLS and COMPETENCIES:

• Ability to establish and maintain cooperative working relationships.
• Basic computer skills in MS Office Software, web browsing, and navigation of MS Windows platform; or a willingness to be trained on developing computer skills.