Principal, Customer & Digital & Strategy & Operations

About:

Macy's is the largest NYC based digital retailer and has driven more than ten consecutive years of double-digit growth. We’re building a new type of customer-centric shopping experience - at the intersection of content, commerce, and technology - to help customers find and buy products they love.

Do you want to collaborate with a smart and talented team in a fun work environment? This is a unique opportunity to join an established company that is investing in development and growing digital business at scale. Gain first-hand experience defining the future of online and physical commerce. With a constant influx of exciting and challenging problems to solve - you'll never have a boring day at the office. We also offer many roles with the freedom to build and lead a team. Join Macy’s Digital to grow your career and help shape the future of an iconic brand.

Job Overview:

Macy’s Customer & Digital Strategy & Operations is responsible for strategy development, business operations, and transformation initiatives for Macy’s growing Digital business. This team partners with leaders in Digital and across the enterprise, applying structured problem solving and analytical rigor to drive top Digital growth priorities. As digital thought leaders for the organization, this team is not only responsible for developing strategies, but also for executing these projects in partnership with business stakeholders. Additionally, this team is responsible for day-to-day operations of the Customer & Digital business by driving cross-functional collaboration and continuous process improvement.

Reporting to the Senior Director of Customer & Digital Strategy & Operations, the Principal will be responsible for strategy development, project leadership and success, operational execution and improvement, and management of transformation initiatives. To accomplish this, they will need to analyze data, structure initiatives, resolve issues, drive to deadlines, measure progress, and prepare presentations. They will collaborate closely with Digital leaders in Product, Analytics, User Experience, and Site Merchandising, as well as leaders in other functions including Finance, Marketing, Merchandising, Supply Chain, and Technology. The principal will have frequent and direct interaction with our Chief Customer & Digital Officer.

You are a great fit if you have experience independently leading cross-functional teams, creating a data-driven culture, and you’re passionate about digital retail. We’re looking for someone who has technical, analytical, and leadership skills to surface meaningful insights and the interpersonal skills to communicate the insights in a compelling, relevant way to all levels of a large organization. Your ability to “tell the story” in a meaningful and actionable way is critical. The ideal candidate not only has expertise in customer & digital strategy and operations, but also has track record of building strong teams and driving a cultural change to support operational excellence.

Essential Functions:

• Lead and drive cross-functional teams towards clear, efficient, and accountable decision making. Define and track metrics and KPIs to evaluate performance.
• Partner with senior executives in Customer & Digital and other functions to lead top priority initiatives. Utilize cross-functional knowledge and partnerships to understand, synthesize, and communicate trends, perspectives, and issues that drive meaningful impact to the business.
• Apply structure and analytics to inform solutions to complex business questions.
• Deliver high impact presentations that clearly communicate actionable insights through strategic storytelling to influence strategic decisions.
• Support the Senior Director, Customer & Digital Strategy & Operations in ensuring successful strategy development, business operations, and transformation initiatives for Macy’s Digital business.
• Prioritize and escalate issues and action items for senior leaders and drive to decisions.

Core Competencies:

• Data Literacy: Must have superior analytical and mathematical skills, including the ability to compute rates, ratios, and percentages, and the ability to work with mathematical concepts such as probability and statistical inference.
• Change Management: Ability to align the organization’s people and culture with changes in business strategy, organizational structure, technology, and business processes. Act as a change agent to implement and manage significant change initiatives that have high impact to the organization.
• Solution Orientation: Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of problems and create alternative solutions that resolve the problems in the best interest of the business.
• Business Acumen: Awareness of the organization’s vision, structure, culture, philosophy, operating principles, and values. Knowledge, insight, and understanding of business concepts, tools, and processes that are needed for making sound decisions in the context of the company’s business; ability to apply this appropriately to diverse situations.
• Functional Proficiency: Knowledge of major responsibilities, accountabilities, and organization of the Digital function.
• Communications: Excellent communication and facilitation skills (oral, written, and listening) for a variety of audiences. Ability to understand, organize and communicate complex information in an easily understandable format tailored to a variety of audiences.
• Collaboration: Ability to build partnerships with key business stakeholders to identity opportunities to leverage smarter decision-making across our organization. Collaboration skills are critical.
• Reasoning Ability: Ability to work independently with minimal supervision and use judgment to make sound decisions.
• Strategic Thinking: Understanding of business issues and opportunities and ability to translate them into a vision, strategy, and action plan.

Qualifications and Competencies:

• Experience developing high-impact, actionable strategies by applying structured problem solving and analytics.
• MBA strongly preferred
• Intellectually curious with strong analytical skills, including demonstrated ability in performing complex data analysis and drawing actionable insights and building strategies against the analysis.
• Ability to effectively share technical information, communicate technical issues and solutions to all levels of business
• Ability to think creatively, strategically, and technically
• Able to juggle multiple projects - can identify primary and secondary objectives, prioritize time and communicate timeline to team members
• Thrives under pressure, balancing multiple workstreams and priorities.
• Maintains confidentiality and security of sensitive company information
• Bachelor's Degree from a 4-year college or university
• Experience leading cross-functional teams and influencing with or without direct reporting authority.
• Ability to work a flexible schedule based on department and Company needs.
• Excellent computer skills, including Microsoft Office Suite (Excel, Word, PowerPoint).
• Apply analytical rigor to guide strategy and evaluate performance.
• Ability and desire to take product/project ownership
• 6-8+ years of relevant work experience in management consulting and retail, ideally in e-commerce.

New York, NY, United States

Full time Schedule

$202,080-$336,960

Annually*

* based on job, location, and schedule.