Patient Intake Coordinator Jobs

The mission of For a Health Treatment and Recovery is to work with individuals, families, and communities to create freedom from addiction. We are committed to providing a wide range of accessible, coordinated and well-integrated services that benefit the community and support our patients to recover and to maintain recovery from addiction. To maintain an organizational culture which supports the mission, each employee will, at a minimum:

• Have a basic knowledge of substance use disorders.
• Recognize that a healthy work environment is maintained through the practice of mutual respect and healthy self-care.
• Uphold the highest standard of customer service to patients, referents, and all community partners.
• Respect the diversity and uniqueness of each person and organization we serve.
• Recognize the importance of family, social networks, and community systems in the treatment and recovery process.

The Patient Intake Coordinator assures that this mission is the foundation for the delivery of services and carrying out job duties.

• Shift: Tuesday-Saturday
• Employment Status: Full-Time
• Position Title: Patient Intake Coordinator

Position Summary

The role of the Patient Intake Coordinator is to coordinate all aspects of patient fiscal responsibility to Fora Health Treatment and Recovery while providing high level customer service and support. The Patient Intake Coordinator treats each patient that walks into our facility with the same respect while seeking equitable solutions for patient coverage. The

Patient Intake Coordinator determines coverage and coverage needs by assisting with financial resources and other support to ensure our patients receive the quality care they need.

Essential Job Functions

• Demonstrate good judgment in providing day to day service to programs and management.
• Work closely with management and staff to develop and maintain a working relationship that enhances the two primary goals of revenue expansion and quality control.
• Demonstrate the ability to work effectively with diverse cultures.
• Maintain the integrity and accuracy of the EHR system.
• Be the primary contact between clinical staff and business office.
• Provide accurate and timely patient financial information.
• Ability to assist patients and their families to resolve financial obligations.
• Maintain the integrity and accuracy of the day to day patient information.

SPECIFIC TASKS

• Work with the clinical team to get information necessary to complete the MOTS form as required by the state of Oregon.
• Meet with all patients to determine their eligibility for program services either prior to admission or within 24 hours following admission.
• Maintain cleanliness and safety of work environment.
• Advise patients and clinical staff of any change in eligibility status and work to solve any eligibility problems.
• Assist the Billing Specialist documenting and follow up on all action alerts. Notify patients and staff of change in funding or eligibility status.
• Assist patients in applying for the Oregon Health Plan.
• Exhibit proficient writing, editing, and interpersonal skills.
• Work with the Business Office to ensure all patient fees are collected and posted appropriately for any patient who has the responsibility to pay fees, and that any past due accounts are acted upon immediately.
• Attend and participate in all team meetings as assigned.
• Tasks are to be completed with little follow-up from supervisor. Support is provided in the form of teamwork and weekly team meetings.
• Place billing information into patient’s chart.
• Assure all ROIs required by Business Office are complete.
• Answers phones, schedules appointments, takes messages when necessary, sends faxes, and completes copying assignments.
• Coordinate financial arrangements between patients and insurance company for patients who have benefits other than OHP and for any patient who elects to pay for services and/or who has an insurance plan that requires co-pay or other financial responsibilities on the part of the patient.
• Provide occasional front desk coverage.
• Greets new clients and all other visitors directly, checks clients in for groups and appointments, notifies counselors of client arrival, takes payments when necessary.
• Ensure all patients provide necessary documentation regarding eligibility for benefits.
• Can contact 3rd party payors to determine benefits.
• Coordinate Authorizations from insurance companies.
• Work with Business Office team to notify patients when payments are past due.
• Become knowledgeable regarding 3rd party payors and their eligibility requirements.

Supervisory Functions

• This position has no supervisory duties.

Additional Job Responsibilities

• Special projects and other duties as assigned.

Qualifications

EDUCATION AND EXPERIENCE REQUIRED

• High School Diplomas or equivalent
• Bilingual in Spanish

Knowledge, Skills, And Abilities Required

• Proficient in Microsoft Office applications
• Strong organizational skills and attention to detail
• Communicate information effectively in writing and verbally

Other Requirements

• Verification of Sobriety, per Oregon Administrative Rules (OAR) standards
• DHS Background Check Approval
• Documentation of Tuberculian test and/or evaluation with negative results or evidence of non-communicability
• Successful completion of Drug Test upon hire

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