Patient Access Specialist Jobs

• Anticipates patients’ frequently asked questions and concerns by assuming a proactive approach prior to the initial visit. Directs patient and caregiver questions and concerns to appropriate UCM clinicians, administrative staff and providers.
• Responsible to oversee the scheduling of the new patient’s initial appointment with the appropriate provider and will coordinate complex joint appointments and referrals for lab testing and imaging procedures prior to first visit in communication with program liaisons and providers.
• Provides information on appropriate clinical trials and information regarding disease diagnosis (via web or printed materials). Maintains statistics and generates reports for managers and others to identify new patient needs, trends, referral patterns, access barriers and to track outcomes related to the Support Coordinator role to ensure continuous improvements to service and access.
• Obtains patients’ authorization and verifies that all medical records, pathology slides and specimens, faxes and other items necessary for the initial visit have arrived. Collaborates with pre-visit team to obtain prior insurance authorizations and communicates with patient/caregiver as needed throughout process.
• If patient has socioeconomic issues exist, the coordinator will take point in putting the patient in touch with services; financial, social work, transportation, etc.
• Builds relationships and effectively collaborates with internal physicians, nursing staff and other hospital staff involved in the care of cancer patients and with members of the referring community with whom UCM has strategic partnerships.

• Minimum of 5 years’ experience working in a high-volume healthcare environment
• High school diploma or equivalent from accredited institution

• Bachelor’s Degree

• Job Type/FTE: Full Time (1.0 FTE)
• Unit/Department: Call Center
• Location: Burr Ridge
• Shift: Days – 8 hour shift
• CBA Code: Non-Union

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