At AstraZeneca, we turn ideas into life changing medicines. Working here means being entrepreneurial, thinking big and working together to make the impossible a reality. We're focused on the potential of science to address the unmet needs of patients around the world. As a Patient Access Specialist, you'll play a pivotal role in helping patients access our life changing medicines.

The Patient Access Specialist (PAS) is an essential member of the AstraZeneca Patient Support Operations team supporting patients and healthcare providers across the US. This position will be responsible for helping patients understand their access to medication through reimbursement and affordability programs. This role will focus on identification of access pathways by providing information and resources to address access barriers while maintaining internal and external communications.

Essential Job Functions:

• Communicate effectively with payers, pharmacies, third party administrators and other departments
• Coordinate all appropriate aspects of patient case management through to completion, using effective interpersonal skills to manage interactions
• Ensure timely processing and resolution of cases
• Ensure all support requested is captured within the Case Management system
• Escalate complex cases, when appropriate
• Perform in-depth research into patient's medication coverage (may include benefit investigation/prior authorization/appeals and available support programs)
• Educate Health Care Providers and patients on available access programs
• Educate offices on Patient Support programs and referral process to ensure timely case processing
• Manage day to day activities of patient and health care provider support requests and deliverables across multiple communication channels in a Contact Center i.e. Phone, Fax, Chat, eMail, etc.

Education, Qualifications, Skills and Experience Requirements:

• Ability to multitask and manage multiple parallel projects
• Proficient competency using Word, Excel and PowerPoint
• Hybrid work location with at least 25% designated on-site team collaboration days
• Ability to drive projects and cases to completion, be self-directed, have excellent verbal and written communication skills with excellent customer service
• High School Diploma Required
• Business acumen; knowledgeable in current and possible future policies, practices, trends, technology and information affecting Patient Support programs
• Analytical thinking, problem solving and decision making
• Effective organizational management
• Must be able to support all hours of operations (Monday- Friday, core shifts from 8 am-6 pm ET)

Desirable:

• Associates or Bachelor’s Degree strongly preferred, or 2 years of healthcare/healthcare reimbursement experience; high level of proficiency in all aspects of patient access, i.e., benefit investigations, specialty pharmacy distribution, private and public payer reimbursement policies and procedures, regulatory and administrative rules

At AstraZeneca, we 're dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There’s no better place to make a difference to medicine, patients and society. An inclusive culture that champions diversity and collaboration, and always committed to lifelong learning, growth and development. We’re on an exciting journey to pioneer the future of healthcare.

Are you already imagining yourself joining our team? Good, because we can’t wait to hear from you!

Where can I find out more?

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