Central Intake Specialist (00370, 30262, 30264) Jobs

The Montana Department of Public Health and Human Services (DPHHS) has an exciting opportunity within the Child and Family Services Office in Helena.

Our mission at DPHHS is to improve and protect the health, well-being, and self-reliance of all Montanans throughout every stage of their life. By joining our team, you will have the opportunity to perform meaningful work in public service to our state and its residents. Whether you are joining the workforce or have several years of experience, DPHHS has the opportunity for you!

Your role includes 1) Gathering information from callers to determine whether statutory criteria for investigation are present; 2) Assigning priority response time and routing applicable reports directly to local offices to ensure identified safety threats are responded to in a timely manner to ensure child safety; and 3) Verifying information from multiple data sources to determine addition requirements, including escalated safety factors of the alleged victim and field staff.

What We Can Offer You

The State of Montana's comprehensive benefits package includes healthcare coverage, retirement plans, paid vacation, sick leave, and holidays, work/life balance, and eligibility to participate in the Public Service Loan Forgiveness program. Visit the Health Care and Benefits Division for more information at https://benefits.mt.gov/. In addition to employee benefits, there are a wide range of advancement opportunities within the largest state agency in Montana.

What You Can Offer Us

• Ability to develop and maintain cooperative working relationships.
• A six-month completed internship with Child Protective Services will be accepted in lieu of the one year required experience.
• One year of human services experience working with children and families.
• Customer service and interpersonal skills.
• Meet minimum qualifications:
  • Bachelor’s degree in social work, psychology, or related human services field.
  • One year of human services experience working with children and families.
  • Other combinations of directly related education and experience may be considered on a case-by-case basis; however, a bachelor’s degree is required.
  • A six-month completed internship with Child Protective Services will be accepted in lieu of the one year required experience.
• Ability to handle sensitive and stressful situations.
• Bachelor’s degree in social work, psychology, or related human services field.
• Other combinations of directly related education and experience may be considered on a case-by-case basis; however, a bachelor’s degree is required.

For a copy of the full job description or if you need a reasonable accommodation in the application or hiring process, contact Heidi Greenback at [email protected].

How to Apply

Submit the following required documents with your application on the State of Montana Careers website. When submitting the required documents, you must check the “relevant document” box to ensure your attachments are uploading correctly to the specific application for this position.

• Resume
• Why are you interested in a position in child protection?
• How has your experience & education helped you to develop the skills necessary for working in the child protection field?
• 3 Professional References
• Supplemental Question(s):
  • How has your experience & education helped you to develop the skills necessary for working in the child protection field?
  • Why are you interested in a position in child protection?

To be considered for any DPHHS position, applicants must complete and submit their application online, and upload any required documents. Successful applicants are required to successfully pass all DPHHS specific background check(s) relevant to each position. DPHHS is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply.

This position will be posted until filled with frequent screening of applications.