Admissions Coordinator Jobs

About The Role

We are a startup with a big vision and your role will be essential to our success. You'll be granted an unparalleled level of responsibility, as your efforts will literally define how many kids we are able to treat. You'll work hand-in-hand with our team to facilitate admission for hundreds of at-risk youth. You'll obsess (in a healthy way) over ensuring that every possible patient and family member feel taken care of by Charlie Health's admissions team. This position is highly interactive and serves as a critical part of aiding our patients, as you will be their first introduction to Charlie Health. The admissions team ensures that all admissions processes are completed within the designated time and documentation is professionally presented.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to increase access to mental health care that will impact millions of lives in a profound way.

Responsibilities

• Adapts to organizational change and departmental restructuring to fit the needs of our clients, families, and referral
• Hustles to remove barriers to high-quality mental health care, involving other team members to admit clients and/or refer them to the appropriate level of care
• Partners closely with internal team members including clinical outreach, patient experience, and business operations to coordinate admissions processes
• Maintains relevant and accurate records for each client including treatment consents, insurance information, and detailed communication summaries
• Engages prospective clients, families, and referral sources in a compassionate, inclusive, and professional manner
• Maintains a comprehensive understanding of Charlie Health's services, mission and vision and be able to pitch Charlie Health's innovative and individualized clinical model to clients and families
• Champions each individual client's Charlie Health admissions process and addresses/resolves concerns from clients/families around Charlie Health's program
• Builds deep trust and rapport with patients, parents, and providers and drives admissions conversations to gather demographics, presenting problems, and treatment histories
• Ensures consistent and timely coordination/communication with all prospective clients, families, and referral sources to advance clients into Charlie Health's program

Qualifications:

• 1-2+ years of Salesforce experience required
• 1-2+ years of experience using contact center technology
• Minimum of 2 years experience working in admissions and/or patient acquisition in the mental health setting
• Proficient with Microsoft Office and Google Suite #L
• Bachelor's degree in health sciences, business administration, communications or relevant field
• Familiarity with outpatient mental health settings and services
• Upholds Charlie Health's Mission, Vision, and Values
• Must be located in Nashville, Tennessee. This is a hybrid role (3 days in, 2 days out).
• Experience working with young adults and adolescents
• Knowledge of HIPAA policies and procedures
• Demonstrates a high level of emotional intelligence
• Strong ability to multitask and work in a fast-paced environment

Perks

Our mentality is to find the best, attract the best, and pay the best talent—which is why we prioritize quality over quantity of hires. While we offer zero-stress medical, dental, and vision coverage, competitive salaries, and a generous PTO policy, we're way more excited to tell you about a few "perks" that are unique to Charlie Health. We've spent time thinking through what it means to be a mental health company and how we can better align these additional perks with our mission and values.

First and foremost, we believe that no one should ever have to compromise on their mental or physical health. This is why we offer a monthly wellness stipend for the mindfulness, talk therapy, nutrition, or fitness app or program of your choice (Headspace, TalkSpace, Noom, Peloton, gym membership, etc.). We also offer complimentary yoga sessions for you and your loved ones that are hosted by one of our licensed instructors. Our team is big on self-care, and we are committed to helping our employees live happy and healthy lives.

We also want you to live and see our mission in action. We encourage every employee—regardless of department—to shadow our vIOP sessions once per month.