Patient Experience Rep (M-F 7Am-3:30Pm)

Job Summary
M-Friday 7am-3:30pm
$2,000 sign-on bonus (terms/taxes apply). Current BCH employees not eligible for bonus.

The Patient Experience Representative will be responsible for:

• Scheduling: Scheduling and registering patients for office visits and procedures. Obtaining and updating patient demographic, insurance, and primary care/referring doctor information.
• Coordination of care: Acting as the face of the practice and managing every step of the patient’s care. Communicating the plan of care to the family.
• Physician and department liaison: Being the primary contact between the physician and patient families. Helping answer and resolving patient issues and concerns. Managing patient call volume; answering appointment requests and routing incoming calls to appropriate destination.
• Administrative tasks: Patient correspondence, distributing incoming mail, sorting and uploading outside notes and radiographs into the patient’s medical record. Processing patient paperwork and requests and assisting in letter writing and various projects and tasks when needed.
• Clinic management: Preparing charts for physician’s clinics and checking patients in for various appointments. Organizing all patient information, including verifying insurance and obtaining required medical records and approved insurance referral authorizations on each patient. Promptly and accurately logging updated information.
• Physician Support: Working with other team members to monitor the physicians’ clinical, operative, meeting, and personal schedule/calendar.

To qualify, you must have:

• High School Diploma or GED. Associate or bachelor’s degree and previous experience in an office setting is preferred.
• The ability to work with diverse internal and external constituencies.
• Strong attention to detail with the ability to multitask and communicate effectively both orally and in writing.
• Excellent customer-service skills and the ability to express empathy in difficult interpersonal situations.
• Healthcare experience, a plus.

Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.