Customer Service M-F Jobs

Music lovers keep reading! We're hiring customer service agents to support J.W. Pepper, the largest US sheet music and accessory retailer. You will help bands, choirs, and orchestras build upcoming concerts in schools, churches, and community groups. Join us and help keep our communities filled with song as you support customers who appreciate a helpful attitude and enthusiasm for music. You will support them on the phone and through email and chat.

Qualifications

• Quick learner and able to work independently
• Must be able to speak, read, write and understand English
• Previous experience using Outlook, Word & Excel preferred
• Knowledge of CRM systems a plus
• A background check and drug screen applicable with state and federal laws is required
• A high school diploma or GED is preferred
• Type 35 words per minute accurately
• Must be at least 18 years of age
• Technical savvy (able to toggle between multiple browsers & systems using dual monitors)
• 1 year of previous call center or office background experience required
• Previous remote work from home experience a plus
• 1 year of customer service or customer support experience
• Strong phone and verbal communication skills along with active listening

Responsibilities

• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Ability to multi-task using multiple system pending the clients working environment
• Identify upsell/cross-sell opportunities
• Manage large amounts of inbound calls in a timely manner
• Flexibility to cross train as requested
• Successfully complete all training sessions
• Effectively communicate with patience and understanding
• Maintain the utmost confidentiality and security as it pertains to Five Star Call Centers policies
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas
• Access company and client resources provided to accurately handle the call
• Actively participate in efforts to support customer satisfaction and maintain quality
• Skillfully change from one task to another without loss of efficiency or composure
• Perform other duties as assigned*
• In this role, you’ll take the lead in addressing customer questions and concerns on all products and services through communication channels such as phone, email and chat
• Remain positive and professional in all customer interactions
• Able to work without a script and maintain call control

• Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.

Required Skills/Abilities

• Maintaining composure in challenging situations
• Regularly required to use hands to feel, handle and control objects
• Ability to use technology effectively and productively
• Regularly required to sit
• Occasionally required to reach, stoop, kneel, or crouch
• Strong phone and verbal communication skills along with active listening
• All standard vision abilities are required
• Occasionally required to lift and/or carry loads of up to 30 lbs
• All standard hearing abilities are required
• Customer focus and adaptability to different personality types

Pay & Benefits

• Starting pay - $14/hr plus shift differential(extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance
• Paid Training - typically 3 weeks in length from 8:00am-5:00pm Mon-Fri (CST)
• Shifts between 7:00am-5:00pm (CST) ; Work Days - M-F
• Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days - click to see benefits-at-a-glance

Equipment Provided Option - Equipment will be shipped to you.

• Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Company will provide equipment

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job. Click here to read the full description.

NOT YOUR ORDINARY CALL CENTERᵀᴹ

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