Remote Care Manager Jobs

Unleash your potential as a Remote Care Manager, supporting and empowering family caregivers and their care recipients. With a blend of empathy, technology, and proven care methods, you'll provide dedicated support, education, and guidance. Join our dynamic team, collaborating with state and MCO case managers, and make a difference in the lives of caregivers and their loved ones. Apply now to handle complex cases and span across multiple states and/or Careforth programs. Be the catalyst for exceptional care.

We enthusiastically welcome bilingual candidates and strongly encourage those with fluent Spanish language skills to apply.

• Manage a caseload and leverage technology to enable effective coaching and information referral
• Proven experience accessing and locating community resources
• Ability to navigate (and teach others to navigate and utilize) mobile applications
• Exceptional active listening and communication skills with a focus on empathy
• Ability to multitask in a fast-paced environment, with excellent decision-making skills
• Assess caregiver and care recipient needs, assisting the caregiver in creating and achieving care plan goals; may include referral to external resources
• Solicit feedback from caregivers to identify opportunities for additional support and process improvement
• Document and report out on coaching activity with a focus on quality and outcomes; make recommendations as appropriate
• May act as a mentor for junior coaches and/or clinical consultant for the coaching ops function
• Engage, motivate, coach, and educate caregivers via phone and digital technology; empower caregivers to manage their own psychosocial, physical and environmental health to improve and maintain wellbeing
• Comprehensive knowledge of industry concepts and principles; Ability to provide coaching support and consultation across a broad range of clinical topics
• Perform other duties as assigned
• Collaborate with key stakeholders to assess care plans and caregiver engagement; identify problems and solutions
• Multilingual skills are highly desired
• Perform case conferences, summary reports, and incident management in compliance with applicable state and program regulatory and/or accreditation requirements
• Must have behavioral health background
• Solid understanding and experience in care planning/case management is required
• 4-6 years’ experience in health coaching and/or experience in health care/wellness

Formerly Seniorlink and Caregiver Homes, Careforth empowers thousands of family caregivers across the United States to confidently care for their loved ones at home. Everyday our team of trained nurses and care coaches engage in real conversations with caregivers, personally and via our proprietary digital collaboration app, to provide emotional support, personal guidance, and connections to community resources. Headquartered in Boston, Careforth’s caregiver programs and services improve health outcomes, provide cost savings for those receiving care, and increase engagement and satisfaction for health plans and providers. Through it all Careforth supports family caregivers. At every turn.

For more information, please visit www.Careforth.com.

Careforth is an Equal Opportunity Employer*

DISCLAIMER Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

• Careforth supports families with diverse backgrounds and as an equal opportunity employer, we seek employees who reflect the diverse population we serve. Careforth complies with all applicable laws concerning hiring and employment practices and is firmly committed to fostering and maintaining a workplace free from discrimination. We pledge to hire, train, and promote our employees without regard to race, religion, gender, gender identity, genetic information, age, national origin, sexual orientation, disability, veteran status, or any other category protected by applicable law.

Careforth strives to create experiences that are accessible and welcoming to everyone, including making www.careforth.com and the careers site accessible to any and all users. If you would like to contact us regarding the company’s diversity, equity and inclusion initiatives, inquire about a specific accessibility need or the accessibility of our website, or if you need assistance completing an application process, please contact People & Culture at 866-797-2333.