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Customer Care Representative - U.s. Remote
Company | Element Fleet Management |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Financial Services |
Expires | 2023-08-17 |
Posted at | 9 months ago |
Get started on an exciting career at Element!
- Customer focused and adaptable to different personality types?
- Independent with high levels of performance and quality outcomes?
- Work effectively in a team environment, and when needed - provide back-up support for administrative tasks
- Strive for first call resolution
- Provide service to customers via telephone and/or electronically
- Meet personal/team qualitative and quantitative targets
- Exhibit applicable empathy during each call ensuring a superior customer experience
- Handle calls in an efficient manner, minimizing driver/client time to resolve issues
- Assess caller’s needs, clarify information, research any issue, and provide solutions and /or alternatives
- High School Diploma
- Ability to work full-time 5 days per week, which will include one weekend day
- 1+ years of customer service experience, contact center experience preferred but not needed
- Microsoft Office Suite (Word, Outlook, Excel) competency
- Professional communication with customers via telephone and email
- Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment
- Ability to learn and navigate new software quickly
- Ability to work effectively with others and contribute to team task accomplishments
- Access to a high-speed internet connection
- Quiet dedicated work area
- Ability to keep all company sensitive documents secure (if applicable)
- A culture of innovation, empowerment, decision-making, and accountability
- Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
- Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
- Hybrid work environment for most positions
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