Customer Care Chat Representative (Remote)

Job Summary:The Customer Service Chat Representative (Remote) is responsible for handling and responding to customer inquiries and complaints regarding general information, online orders, and deliveries. We are looking to fill 2 positions. This is a full time role, with full benefits. Work schedule includes 5 days a week with Saturday and Sunday mandatory, working the 1:30 pm to 10:00 pm CST shift (40 hours a week).

Essential Responsibilities

• Maintain excellent customer relations to promote positive word-of-mouth advertising.
• Interpret customer concerns and defuse difficult situations by determining best course of action to resolve issues while upholding company/vendor policies.
• Follow-up with customers to ensure that all concerns were properly resolved.
• Answer live chats and emails from customers regarding exchanges, warranty, and delivery issues.
• Receive and respond to website inquires and complaints in a timely manner.

Education

• High School diploma or equivalent preferred
• Bi-lingual Spanish speaking candidates are highly preferred.
• Bachelor's Degree Business, related field, and/or equivalent experience preferred.

Professional Experience

• 1+ Years Customer service-related experience in a call center environment preferred.
• Must have experience with live Chat and comfortable taking multiple chats at same time.
• Experience with Salesforce preferred.

Skills List

• Interpersonal: Adapts to new situations, changes, and shifts strategies to meet different types of challenges
• Interpersonal: Shows appropriate support to other team members to help them get the job done
• Communication: Effectively manages and resolves conflict in a positive way
• Communication: Skilled in exchanging information through verbal, written or non-verbal cues.
• Upholds The Hiring Company's core values: Service, Passion, Integrity
• Management and Leadership: Skilled in initiating, structuring and carrying out steps to complete projects and tasks.
• Management and Leadership: Being open and approachable to build goodwill, positivity, and loyalty with team members.
• Interpersonal: Organizing and Planning time between specific activities
• Communication: Knowing when to initiate communication and respond
• Interpersonal: Seeing things through to the end

Competencies / Knowledge

• Excellent customer service, communication, and phone skills
• Knowledge of call center equipment and protocols
• Comfortable interacting with customers through calls, emails & live chats
• Strong computer skills desired
• Dependable, self-motivated, and driven to succeed
• Ability to thrive in a fast-paced, high-pressure environment
• Microsoft Office Products

Requirements

• 1:30 to 10:00 pm shift 5 days a week
• A typical work week is 40 hours and will include 2 weekend days. A part time opportunity is available at this time
• Must be able to work on weekends and holidays

Pay: $16 an hour

Pay Range:

$16-$16.50 per Hour