Part Time Administrative Assistant

WellPower provides you with the support you need to help you develop a career in helping others succeed. We innovate, adapt, and leverage the diverse perspectives of the people on our team and the people we serve in everything we do.

WellPower values and is strengthened by diversity. We are committed to ending bias and discrimination in our community and ensuring equity within all aspects of our organization. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment, transfer, or promotion opportunities without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Administrative Assistants provide courteous and professional customer service to the people we serve, staff, and visitors. Provide front and back office clerical services including but not limited to: maintaining schedules, answer phones, develop flyers/documents, produce reports, track data, room reservations, mail distribution, records maintenance, and general administrative support to teams at a site. Assist staff, managers, and/or other supervisors as assigned.

Learn more about WellPower:

Pay Range & Benefits:

• $25.00/hr
• Language Differential - $2.50/hr for bilingual proficiency in Spanish & ASL

WellPower is committed to fair and equitable hiring with salaries based on relevant factors, such as work experience, education, and certification/licensure (rather than wage history). Toward the principle of equal pay for equal work, we post and hire within defined hiring salary ranges. We ask all applicants to carefully review the hiring salary range for each posted job opportunity, as we will not hire outside the predetermined range.

All full-time, benefits eligible employees will be eligible for WellPower's benefits plan. For a full description of benefit offerings, please visit: https://wellpower.org/workplace-of-choice/.

Responsibilities & Duties:

• Check-in consumers at each visit. Verify demographic and insurance information and collect co-pays. Understand insurance and accounts receivable information to maintain minimal consumer balances.
• Replace toner and paper in equipment. Copy/scan/fax information as required.
• Maintain positive interpersonal interactions with internal and external customers. Apply situational awareness and appropriate techniques to handle situations before they escalate.
• If applicable to your site, read, understand, and excel in procedures for maintaining consistent standards of the paper and electronic medical record (EMR), which is outlined in the HISM manual and in the monthly eCET updates.
• Receive and screen clinic telephone communications ensuring callers are directed to the appropriate destination in a timely fashion.
• Maintain each consumer's HIPAA rights, and other protections of confidentiality and privacy.
• Accurately schedule consumer appointments with psychiatrists, nurses and other clinical staff. Input and extract data from the appointment scheduling system.
• Perform other duties as assigned.
• Sort and distribute incoming mail and prepare outgoing mail.
• Maintain a trauma informed environment of wellbeing.
• Follow organizational and departmental procedures, rules and guidelines. Execute all benchmarks and deliverables assigned.
• Arrange transportation authorizations and the transportation for dependent clients.
• Complete requests for information from both clinical and administrative staff.
• Ensure prompt, accurate, and efficient handling of documents for filing and scanning: items such as consumer identification, medical record number, team number, and general status of treatment. Make sure consumer records are accurate and complete.
• Organize, compose, and produce letters, memoranda, reports, and other documents, ensuring grammar, spelling, and punctuation are correct. Compose some routine correspondence. Generate and submit necessary reports.
• Create a positive experience for the people we serve and guests through professional conduct and customer service at the front desk. Ensure front desk and lobby are aesthetically pleasing, safe, and friendly for all guests.
• Attend meetings as assigned.
• Maintain records and files.
• Maintain Outlook calendar, tasks, room reservations and meetings, and fulfill email requests as appropriate.
• In Front Office Managers absence, provide for coordination of clinic needs and program. Perform a variety of administrative duties to ensure smooth running of the clinic.
• Arrange transportation authorizations and the transportation for dependent clients.
• Maintain appropriate boundaries that avoid creating dual relationships.
• Complete requisitions for needed office supplies and equipment. Coordinate basic office maintenance and janitorial needs.

Requirements and Qualifications

High School Diploma or equivalent and a minimum of two years: Administrative Assistant, Customer Service, or Receptionist experience, plus the ability to type 60 wpm are required. Work experience at a health clinic or mental health organization preferred.

Or,

Bachelors degree plus a minimum of 2 years working as a mental health clinician and the ability to type 60 wpm required.

Why else might you want to consider working at WellPower?

• Sports Leagues – we offer a variety of activities for our employees, including bowling, dragon boat racing, volleyball leagues, and more
• $52,000/year minimum wage for all employees – we believe that our employees should earn a livable wage conducive to the cost of living in Denver, Colorado
• Employee Resource Groups – our ERG's offer a chance to connect, address workplace challenges and get support from individuals who share similar characteristics or life experiences
• Named Top Workplace - we have been named a Top Workplace by the Denver Post for Eleven consecutive years
• Gainsharing – we offer a bonus to employees if the organization meets certain requirements for the year
• Champion Social Justice Causes - we are committed to ending anti-Black racism in our community
• 9 Paid Holidays – including Juneteenth, Martin Luther King Jr. Day and more
• Free Licensure Supervision – for LCSWs/LPCs/LMFTs
• Robust Benefits Package – our benefits start at 30 hours per week and include medical, dental, and vision insurance, and a retirement match

Tuberculosis (TB) screening, testing - TB screening and testing, is required and must be completed prior to hire ( i.e., preplacement), and maintained during employment