On-Site Resident Manager - Burien Heights

On-Site Resident Manager at Burien Heights.
The mission of Navos is to improve the quality of life of people vulnerable to mental illness by providing a broad continuum of trauma informed care with a focus on recovery and resilience. For over forty years, Navos has been responding to the needs of people with mental illness in King County. Our services are targeted to those who live at or near poverty, often as a result of their mental illness. Navos provides affordable housing to our clients and clients of other mental health agencies through a variety of public and private funding. The housing department works in partnership with Navos case managers to provide services and to assist residents to maintain and retain their housing and to further meet the needs of our residents.
Responsibilities:
1. Maintain a good public image.
2. Perform all duties in a professional fashion.
3. Assist with lockout problems with tenants.
4. Refer clients in need of crisis resources by providing tenants with crisis resources phone numbers and/or by contacting emergency services at Navos or other agency that is providing services to the tenant.
5. Receive and/or prepare work orders, address tenant concerns and follow up on any corrective actions needed. The Resident Manager will refer to the Navos facilities department any work orders which are outside the scope of their expertise.
6. Daily responsibilities include but are not limited to the following:
7. Clean up all debris (paper, cans, bottles, cigarette butts, trash, etc.) in the parking lot and common areas of the apartment complex both inside and outside daily.
8. Clean laundry room on Monday, Wednesday and Friday of each week and at other times as needed.
9. Make sure all drains are free and clear of debris at all times.
10. Inspect and clean stairways, landings and common areas as needed, but not less than twice per week.
11. Monitor the security cameras for rule violations and illegal activity.
12. Clean windows inside and out as needed.
13. Make minor repairs of the interior and exterior of the property as needed.
14. Clean and renovate vacant units as needed, maintaining a 14 day turn time. Cleaning units from top to bottom. Work in partnership with facilities staff.
15. Make minor repairs such as change light bulbs, change locks, toilet repair and augur, etc.
16. Conduct tenant move in & move out inspections, weekly inspections per the lease and assist with annual inspections.
17. Keep all exterior stairwells and walkways clean and safe at all times. In cold weather, keep walkways clear of ice and snow.
18. Print and post legal notices and letters to tenants as requested by the Navos Housing Department on the day they are dated. This requires checking email at the end of business Monday–Friday (important, some notices must be posted on a Friday to meet the 48 hour notice requirement required for work that may be scheduled for Monday).
19. Provide a weekly email report on activities at the property before 3pm every Monday. Report more often as needed.
20. Attend property meetings as needed (including bi-annual resident manager meetings at Navos).
21. Monitor security cameras as needed to ensure rule compliance and for safety reasons.
22. Attend Fair Housing and Landlord Tenant Law trainings as requested and operate within the provisions of Washington State Landlord Tenant Law and Fair Housing Law.
23. Supports a system-wide understanding of trauma prevalence, impact and trauma informed care.
24. Fosters healing, hopeful, honest and trusting relationships for consumers and employees; Values consumer voice, choice and self-advocacy
25. Promotes a safe, calm and secure environment with supportive care and family-driven services that are trauma specific and promote recovery and wellness.
26. Landscaping (including trimming, edging, weed eating, mowing, etc.)
27. Other duties as assigned.
Qualifications:
1. Prefer one year experience in housing/apartment management, property maintenance, cleaning/janitorial or experience commensurate with responsibilities outlined above. Job includes maintenance duties as described in job description.
2. Familiarity with Landlord Tenant Law and its application.
3. Proven basic mathematical aptitude.
4. Demonstrated commitment to the empowerment of low-income and/or special needs people.
5. Prefer some experience working with the mentally ill and/ or youth or young adults.
6. Ability to follow instructions accurately and to problem solve effectively.
7. Proven ability to work with little or no direct supervision on a daily basis.
8. Proven communications skills both oral and written.
9. Must be computer literate, competent in Word, Outlook and Internet.
10. High school diploma or GED.
11. Must be able to sit for extended periods of time.
12. Must be physically able to complete maintenance tasks as described. Can lift 50 lbs., walk stairs, climb ladders and operate generally accepted cleaning and maintenance tools.
Personal Traits and Qualifications:
Possess the knowledge, values, attitude and skills to create a trauma-informed, safe, trusting healing environment that respects the perspectives and experiences of the individuals, families, staff and communities we serve with safety and healing.
Physical Requirements:

• Able to perform work in all types of weather.
• Must be able to stand, sit, crawl and climb for extended periods of time.
• Not have fear of exposure to heights or enclosed spaces.
• Must be able to lift 50 lbs.
• Must be able to use power tools in a safe manner for extended periods of time.