Resident Relations Manager Jobs

Luxury Senior Living Communities

In Coral Gables, Kendall & Homestead

Is looking for

Resident Relations Manager

for its

Palace Gardens

A 200-bed Assisted Living & Memory Care Community

3100 NE 8 Street, Homestead

(Across the Street from Baptist Homestead Hospital)

Winner of Silver award for

Best Assisted Living & Memory Care on the Boards

by the National Association of Homebuilders 55+, 2016

The #1 Priority of this position is…

To assist the new residents in the process of moving to The Palace. The scope of responsibilities is from the Residents’ pre-arrival, during initial stay and post arrival until the Resident has settled in, acquainted in their new home and feel comfortable at The Palace.

Essential Duties & Responsibilities

• Visit residents in their apartments and during activities throughout the adjustment period.
• Prep room to assure the apartment is ready.
• Meet with Resident for breakfast, lunch and dinner during admission process.
• Assist the Director of Customer Service with ensuring that new residents’ documentation is complete prior to or upon residents’ entrance.
• Give a tour of the entire building.
• Help resident with apartment set up in cooperation with Maintenance and Housekeeping.
• Follow up with Resident/Family throughout the day on any special requests.

Qualifications

• Three (3) years of experience in Hospitality, Independent Living, Assisted Living Facility or similar setting.
• Basic math skills required.
• Ability to speak, read & write in English with good comprehension. Spanish preferred.
• Computer literate with knowledge of Microsoft Office programs a must.
• College education preferred.
• Experience in social services, customer service with older adult services a plus.

The Ideal Candidate

• Polite,responsible, always on time, resourceful, very accurate and detail-oriented.
• Exhibit an enthusiastic and friendly personality that has aptitude for working with a variety of people.
• Demonstrate excellent verbal communications, interpersonal skills and empathetic listening.
• Self-motivated with a strong work ethic and the ability to work independently AND as a team member.
• Flexible as to work schedule. Must be available to work on weekends, holidays and in emergencies.
• Must be able to work under pressure and multi-task.