Loan Officer Assistant (On-Site)

CrossCountry Mortgage (CCM) is one of the nation’s top 3 retail mortgage lenders with more than 7,000 employees operating nearly 600 branches across all 50 states. We have been recognized nine times on the Inc. 5000 list of America’s fastest-growing private businesses and have received countless awards for our standout culture. Through our dedication to getting it done, we make every mortgage feel like a win.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K with an employer match. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Loan Officer Assistant assists CrossCountry Mortgage Loan Originators by providing them with daily support. The Loan Officer Assistant pulls and analyzes customer credit, reviews income, asset documents and understands how to structure a loan. This position also involves running DU, stacking, and submitting files, requesting and clearing underwriting conditions, as well as communicating with borrowers and realtors. This is a full time in office position in Mt. Pleasant, SC.

Job Responsibilities:

• Review received documentation within 24 hours for discrepancies, omissions, asset and income verification and Encompass updates based on verified information.
• Track all requested documents in Encompass.
• Taking application information over the phone and scheduling appointments.
• Comply with Company policy and procedures to ensure all files are complete.
• Attend all branch/team meetings.
• Comply with applicable state and federal compliance guidelines.
• Submit complete loan applications for each customer file.
• Request and obtain referrals from all current and potential clients.
• Work with Loan Originators to resolve any problems with files and documents.
• Primary contact between clients and Loan Originators.
• Schedule realtor appointments for the assigned Loan Originators.

Qualifications and Skills:

• One year of mortgage or banking industry experience.
• Ability to prioritize, meet deadlines under minimal supervision.
• Excellent communication skills.
• Ability to work under minimal supervision, dependable and self-motivated.
• Two years of professional office experience.
• Organization skills and attention to detail.
• Excellent customer service and a positive attitude.
• NMLS License Required under the terms of the S.A.F.E. Act of 2008 (“SAFE Act”) *
• Proficient in Microsoft Office. (i.e. Word, Excel, Outlook, PowerPoint)
• Prior Encompass LOS system experience or other mortgage processing software.
• South Carolina License under the terms of the SAFE Act*
• General knowledge of FNMA, FHLMC, FHA, VA, GNMA and USDA guidelines.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! https://crosscountrymortgage.com/about-us/careers/apply/

California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California consumers.

CrossCountry Mortgage, LLC. (NMLS3029) is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to race, religion, creed, color, orientation, gender, age, national origin, veteran status, disability status, marital status, sexual orientation, gender identity, or gender expression, or any other protected status in accordance with all applicable federal, state and local laws. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion. Employment is contingent upon successful completion of a background investigation. CrossCountry Mortgage, LLC. is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.